22
Troubleshooting
Please refer to the table below to troubleshoot any problems you may
encounter when using the personal sound amplification.
Problems
Possible Causes
Solutions
Sound is weak
Low battery power or
batteries has run out
Charge the battery
Volume too low
Adjust the volume
Any visible dirt on
microphone or receiver
Please use dry cloth to
slightly wipe the dirt
Noise disturbs earphones
or Mic on receiver
Adjust the volume level or go
away noise environment or
clean Mic hole on receiver.
Sound is distorted
Volume too high
Adjust the volume
Low battery power
Charge the battery
Wifi AP or noise or over
radio receiving
distance(10m)
Go away wifi AP area or
noise environment or go
closer to receiver.
No sound
The volume level may in
very low status
Please adjust the volume
Battery has run out
Charge the battery and
change battery to power on
earphone.
Earphone is not turned on Please turn on the earphone
Receiver is not turned on
Please press “M” key to turn
on.
Perhaps your ear blocked
by ear wax
Please clean your ear with
cotton swab if required.
The distance between
earphone and wireless
receiver is out of
transmitting range
Please make sure the
acceptable distance (
≦
10
meters) with each other.
Electromagnetic fields or
blocking disturb
Please go to open spaces
and keep away from any
electric interference.
Radio disturb or out of
receiving distance(10m)
Receiver will do
re-connecting, keep
earphones are power on
status.
Noise disturb
Go away the noise
environment.
Personal sound
amplification gives of
whistling sound
Any visible dirt on
microphone receiver
Please slightly scratch with
soft tiny brush
Volume too high
Adjust the volume
The earring or glasses
blocking the personal
sound amplification
Please remove the earring or
adjust your spectacle frames
The personal sound
amplification may have
unintentionally operation
due to the collar, coat, or
Please adjust the collar or
coat; if any foreign objects in
pocket, please remove it.