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Product Exchanges & Shipping
Equipment Exchanges
If you would like to exchange your purchase for another item, you have two options.
You can simply purchase the item you want, and send the item you don’t want back for
refund within 30 days of the original purchase (don’t forget to fill out the back of the
Return & Exchange card and include it with your return). We will refund your credit card
after we receive the item. Or, you can send your product back as an exchange, and
indicate the product you would like on the Return card. We will adjust your credit card
accordingly and ship you the new item. Replacement products are shipped to you as
soon as possible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we will ship
out a replacement product to you at no cost as soon as possible, typically within 3-5
days provided the replacement item is in stock. You will receive the replacement item
along with a return shipping label and a card to include with the defective item to
return to HeadRoom.
Important: Fill in your name and original invoice number of your
order on the card and return the item to HeadRoom within 2 weeks.
If we have not
received the product after 2 weeks (allowing shipping time) we will charge your credit
card the amount of the defective item. Please understand that we enforce this policy
as an incentive for customers to get defective equipment back to us as soon as pos-
sible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is comparable);
please don’t send headphones back in JUST the headphone box, as it’s a sure bet
that they will no longer be in “as-new” condition when we receive them! We HIGHLY
recommend that you ship returns using an insured and “signature required” delivery
method—we can’t be responsible for lost or damaged packages. Finally, don’t forget
to include the completed Return & Exchange card and WRITE YOUR NAME on the out-
side of the box!
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone: 406-587-9466
Fax: 406-587-9484
Return Products to:
HeadRoom
Attn: Returns
2020 Gilkerson Drive
Bozeman, MT 59715
