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30 Day Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a 30-
day satisfaction guaranty in order to give you the opportunity to evaluate your
purchases. We’re happy to provide you with the opportunity to refund or ex-
change your product, but to keep costs down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must be
in “as-new” condition. This means that they’re in pristine cosmetic condition,
functioning perfectly, and include ALL materials (plastic bags, warranty cards,
tie wraps, etc). In other words, please send products back exactly as you re-
ceived them. If a product is returned within the 30-day return period, but is not
in “as-new” condition, we will charge you a 15% restocking fee plus any labor
and materials required to return the product to “as-new” condition. Sorry, but
after your 30 day trial, products are no longer exchangeable or refundable.
If you’re having trouble with a headphone amp or system, please contact us first
to troubleshoot the problem. You can email Sales, ([email protected]) or
call 800.828.8184. If we can fix it while you’ve still got the product, everyone’s
happy!
Portable Micro Amp Warranty:
The HeadRoom Portable Micro Amp is warrantied for two years. Battery replace-
ment on the Portable Micro amp is warrantied for one year. After one year, your
battery will replaced for a small fee. If anytime within the first two years of your
purchase you have a problem with your Portable Micro Amp, you can return it for
repairs under the terms of our 30 Day Guaranty. HeadRoom is the only autho-
rized service center for HeadRoom products, either in or out of warranty. If a unit
is under warranty, there is no cost for the repair labor, parts, or shipping from
HeadRoom back to you (i.e., You’re responsible for paying the shipping charges
to get the product to us).
Out of Warranty Repairs
If you have an older HeadRoom amp that is out of warranty, call us at
800.828.8184 ext.104 or email [email protected] to troubleshoot the
problem with our Service Department. Upgrades fees are calculated by labor
and parts costs. HeadRoom’s non-warranty repair rate is $100 per hour (billed
in 1/2 hour increments) plus parts. If the cost of the repair is over $100, we will
call you with an estimate. Repairs are conducted only on HeadRoom products.
When we receive the equipment, we will initiate repairs and upgrades within 1-2
weeks and return the unit to you. You are responsible for shipping costs to and
from HeadRoom for all non-warranty repair items.
