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30 Day Guaranty & Warranty Info
Exchanges & Returns
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a
30-day satisfaction guaranty in order to give you the opportunity to evaluate
your purchases. We’re happy to provide you with the opportunity to refund or
exchange your product, but to keep costs down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must
be in “as-new” condition. This means that they’re in pristine cosmetic condi-
tion, functioning perfectly, and include ALL materials (plastic bags, warranty
cards, tie wraps, etc). In other words, please send products back exactly as
you received them. If a product is returned within the 30-day return period,
but is not in “as-new” condition, we will charge you a 15% restocking fee plus
any labor and materials required to return the product to “as-new” condition.
Sorry, but after your 30 day trial, products are no longer exchangeable or re-
fundable.
If you’re having trouble with a headphone amp or system, please contact us
first to troubleshoot the problem. You can email Sales, (sales@headphone.
com) or call 800.828.8184. If we can fix it while you’ve still got the product,
everyone’s happy!
Portable Desktop Amp Warranty
The HeadRoom Portable Desktop Amp is warrantied for two years. If anytime
within the first two years of your purchase you have a problem with your amp,
you can return it for repairs under the terms of our warranty. HeadRoom is the
only authorized service center for HeadRoom products, either in or out of war-
ranty. If a unit is under warranty, there is no cost for the repair labor, parts, or
shipping from HeadRoom back to you (i.e., You’re responsible for paying the
shipping charges to get the product to us).
Out of Warranty Repairs
If you have an older HeadRoom amp that is out of warranty, call us at
800.828.8184 ext.104 or email [email protected] to troubleshoot
the problem with our Service Department. Upgrades fees are calculated by
labor and parts costs. HeadRoom’s non-warranty repair rate is $100 per hour
(billed in 1/2 hour increments) plus parts. If the cost of the repair is over
$100, we will call you with an estimate. Repairs are conducted only on Head-
Room products. When we receive the equipment, we will initiate repairs and
upgrades within 1-2 weeks and return the unit to you. You are responsible for
shipping costs to and from HeadRoom for all non-warranty repair items.
Equipment Exchanges
If you would like to exchange your purchase for another item, you have two
options. You can simply purchase the item you want, and send the item you
don’t want back for refund within 30 days of the original purchase (don’t for-
get to fill out the back of the Return & Exchange card and include it with your
return). We will refund your credit card after we receive the item. Or, you can
send your product back as an exchange, and indicate the product you would
like on the Return card. We will adjust your credit card accordingly and ship
you the new item. Replacement products are shipped to you as soon as pos-
sible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we
will ship out a replacement product to you at no cost as soon as possible,
typically within 3-5 days provided the replacement item is in stock. You will
receive the replacement item along with a return shipping label and a card to
include with the defective item to return to HeadRoom. Important: Fill in your
name and original invoice number of your order on the card and return the
item to HeadRoom within 2 weeks. If we have not received the product after 2
weeks (allowing shipping time) we will charge your credit card the amount of
the defective item. Please understand that we enforce this policy as an incen-
tive for customers to get defective equipment back to us as soon as possible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is com-
parable); please don’t send headphones back in JUST the headphone box,
as it’s a sure bet that they will no longer be in “as-new” condition when we
receive them! We HIGHLY recommend that you ship returns using an insured
and “signature required” delivery method—we can’t be responsible for lost or
damaged packages. Finally, don’t forget to include the completed Return &
Exchange card and WRITE YOUR NAME on the outside of the box!
Return Products to:
HeadRoom
Attn: Returns
2020 Gilkerson Drive
Bozeman, MT 59715
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone: 406-587-9466
Fax: 406-586-9484
