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The Home Owner’s Manual
11
30-day Satisfaction Guaranty
Unless specifically stated, all HeadRoom purchases come with a 30-day satisfaction
guaranty. We do this because we want to give you the opportunity to change your
mind after you get to hear the products you bought. We’re very glad to give you this
option, and we want you to use it if you aren’t happy with your purchase, but we also
want you to be aware of the conditions under which we can provide you this guaranty:
·
Please return all packages to 2020 Gilkerson Drive, Bozeman, MT 59715
·
Assuming all conditions are met, we are willing to refund the entire purchased
amount for products returned. We do not refund shipping charges.
·
If you are experiencing trouble with a headphone amp or a headphone
system, please email Sales at [email protected] to troubleshoot the problem.
This can save all of us considerable time, effort, and money.
·
If you are doing a partial return, you will be refunded the cost to you of the
products returned. If you purchased a package system at a discount and are keeping
some of the items in the package, your refund will be adjusted based on the retail
price of the equipment you are keeping. In other words, we don’t give full-price
refunds on products purchased at a discount.
·
If you are doing a partial return and exchange for other product, you will be
eligible for all discounts that would apply to the set of products that you end up
keeping.
·
Products must be returned to us within 30 days of the date you receive the
product. SO if you think you might want to return something to us, listen right away; it’s
amazing how many people say the went out of the country and didn’t have a chance
to listen before they left.
·
Products must be in as new condition. This means that they are not only in
pristine cosmetic condition and functioning perfectly, but that they are repacked with
ALL materials (plastic bags, warranty cards, tie wraps, and ANY other little bit or piece
that came with the product) just as you received it. Please use the original box it was
received in (or another that is comparable); and please don’t send your headphones
back in JUST the headphone box!
·
If a product is returned within 30-days, but is not in as new condition, we will
charge you a 15% restocking fee PLUS any labor and materials required to return the
product to as new condition.
·
Return packages shipped to us must be sent “signature required” and insured,
otherwise they are sent back at your own risk!
·
Products returned to us after the 30-day period, or which require more cost
to repair than the wholesale value of the product will simply be returned to the
customer.
We want you to know that we’re not hard cases about this; the vast majority of
returns are refunded.