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Exchanges, Returns, & Repairs
Equipment Exchanges
If you would like to exchange your purchase for another item, you have two
options. You can simply purchase the item you want, and send the item you
don’t want back for refund within 30 days of the original purchase (don’t for-
get to fill out the back of the Return & Exchange card and include it with your
return). We will refund your credit card after we receive the item. Or, you can
send your product back as an exchange, and indicate the product you would
like on the Return card. We will adjust your credit card accordingly and ship
you the new item. Replacement products are shipped to you as soon as pos-
sible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we
will ship out a replacement product to you at no cost as soon as possible,
typically within 3-5 days provided the replacement item is in stock. You will
receive the replacement item along with a return shipping label and a card
to include with the defective item to return to HeadRoom. Important: Fill in
your name and original invoice number of your order on the card and return
the item to HeadRoom within 2 weeks. If we have not received the product
after 2 weeks (allowing shipping time) we will charge your credit card the
amount of the defective item. Please understand that we enforce this policy
as an incentive for customers to get defective equipment back to us as soon
as possible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is
comparable); please don’t send headphones back in JUST the headphone
box, as it’s a sure bet that they will no longer be in “as-new” condition when
we receive them! We HIGHLY recommend that you ship returns using an in-
sured and “signature required” delivery method—we can’t be responsible
for lost or damaged packages. Finally, don’t forget to include the completed
Return & Exchange card and WRITE YOUR NAME on the outside of the box!
Return Products to:
HeadRoom
Attn: Returns
2020 Gilkerson Drive
Bozeman, MT 59715
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone: 406-587-9466
Fax: 406-586-9484
Balanced Home Amp Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a
30-day satisfaction guaranty in order to give you the opportunity to evaluate
your purchases. We’re happy to provide you with the opportunity to refund
or exchange your product, but to keep costs down we do have a few condi-
tions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must
be in “as-new” condition. This means that they’re in pristine cosmetic condi-
tion, functioning perfectly, and include ALL materials (plastic bags, warranty
cards, tie wraps, etc). In other words, please send products back exactly as
you received them. If a product is returned within the 30-day return period,
but is not in “as-new” condition, we will charge you a 15% restocking fee plus
any labor and materials required to return the product to “as-new” condition.
Sorry, but after your 30 day trial, products are no longer exchangeable or
refundable.
If you’re having trouble with a headphone amp or system, please contact us
first to troubleshoot the problem. You can email Sales, (sales@headphone.
com) or call 800.828.8184. If we can fix it while you’ve still got the product,
everyone’s happy!
Balanced Home Amp Warranty:
The Balanced Home Amp is warrantied for two years. If anytime within the
first two years of your purchase you have a problem with your Balanced Home
Amp, you can return it for repairs under the terms of our Warranty. Visit our
website for details about warranting your Balanced Home Amp, or give us a
call at 800.828.8184, and we will trouble shoot the problem, and if necessary
authorize a repair.
HeadRoom is the only authorized service center for HeadRoom products, ei-
ther in or out of warranty. If a unit is under warranty, there is no cost for the
repair labor, parts, or shipping from HeadRoom back to you (i.e., You’re re-
sponsible for paying the shipping charges to get the product to us).
Out of Warranty Repairs
Non warranty repairs are assessed at an hourly rate of $50 per hour plus
parts, and are only conducted on HeadRoom products. If the cost of the re-
pair is over $100, we will call you with an estimate. When we receive the
equipment, we will initiate repairs and upgrades within 1-2 weeks and return
the unit to you. The customer pays for shipping to HeadRoom and we pay for
return shipping.
