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Troubleshooting
No Signal
Possible Causes: Connecting ports damage, VGA or HDMI line failure, Source input selection error, VGA or HDMI line not fixed
connected
Corrective actions: Re-connect VGA or HDMI line and check if it is fixed firmly
Select the right input source
No Audio
Possible causes: audio line not connected, check audio output from PC (e.g. volume, mute, etc.)
Corrective actions: Ensure audio cable is connected if using VGA, check volume and mute output in PC
Touch frame issues
Off calibration
Corrective action: Re-do the calibration, using Windows or IR frame calibration software included with the MTS unit, Check
display resolution of your PC
Touch point drift.
When the cursor drifts away from the touch point.
Corrective action: Ensure there are no ‘other’ accidental touches from sleeves, elbows, etc.
Only single touch
Check if your PC has installed WIN7 or higher version OS
Check that the software you are using is multi touch capable
Corrective action: Install and use multi touch capable OS and application software.
Trouble shooting for MTS problems
No audio and picture
Check if the power is on and power cord connected firmly with power supply
Check if you have turned the power button on – rendering the unit on standby
Check brightness and contrast setting
Check volume
Check the Source selection is appropriate
