Prior to submitting a Warranty claim, please refer to the support section in this manual and the Hazro
website for answers to common LCD related issues. 34% of Warranty claims are found to be NFF [i.e.
No Fault Found] and this can be eliminated by testing the defective monitor on another computer.
Information needed by the Hazro Warranty Services team:
Product model number and serial number (located on the rear of the monitor)
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Proof of purchase e.g. Invoice number (please retain the invoice as it will be required later)
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Description of the problem
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Hardware and software configuration information for your system
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The exact make and model of your graphics card and driver version
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Your contact details – especially a contact telephone number
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Required service
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Hazro will initially attempt to assist in diagnosing and repairing the fault. Failing this, further checks will
be carried out (e.g. proof of purchase and serial number checks etc.) upon which an RMA will be issued.
Given the nature of checks carried out, Hazro will endeavor to issue an RMA within 48 hours of initial
contact. In some circumstances, Hazro may require evidence of proof of purchase. Hazro will decide
which Warranty service to use i.e. RTB or SWP. In case of SWP [Swap Out Service], a replacement unit
will be issued upon arrival at the customer’s residence or workplace and the defective unit will be col
-
lected [ground floor deliveries only]. In case of RTB [Return to Base], the costs of secure transportation
back to a Hazro service centre must be covered by the customer.
Once an RMA has been issued, the customer MUST ensure the defective unit is packaged
appropriately and is ready for delivery or collection (which maybe as soon as next day). In all cases (i.e.
SWP or RTB), the customer is required to ensure the following:
All accessories are included
•
Appropriate packaging is used. Hazro will endeavor to provide the customer with appropriate
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packaging cartons upon request; however, this is subject to stock availability and a small fee.
All packaging MUST be labelled ‘FRAGILE’.
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A RMA form must be clearly presented and visible (details of which would have been given upon
•
issue). If this is not attached, it is very likely that the entire RMA process will be delayed. This form
can also be included on a separate page and inserted inside the packaging.
Miscellaneous Issues:
Hazro will not accept a returned Product unless an RMA has been previously issued by Hazro.
1.
If the defective Product is returned and deemed to be covered by one of the warranty exclusions,
2.
Hazro reserves the right to charge the Customer an amount not to exceed the sRRP.
If, upon inspection of a returned item, Hazro deem no case for a claim [NFF] i.e. if no fault is found,
3.
Hazro reserves the right to hold the unit in question until a payment of £45.00 is made. This can be
avoided by self diagnosis by way of the FAQ section in this manual or testing the unit on another
computer.
In case of RTB warranty, all costs of secure transportation of the product to and from the Hazro
4.
Warranty Service centre will be borne by the customer. The customer is urged to ensure adequate
and appropriate packaging is used to send out faulty or defective items. If the defective Product
is not properly packaged by the Customer and is damaged in transit during its return to Hazro,
depending on method used, the Customer may be charged for either the repair costs, if repairable,
or the sRRP of a replacement Product.
The replacement Product and Accessories will assume the remainder of your original Product’s
5.
warranty or 90 days, whichever is longer.
The Customer agrees to retain the replacement Product and that the Customer’s defective Product
6.
becomes the property of Hazro.
The replacement unit will only be issued upon receipt of the defective unit.
7.