Warranty – Standard Conditions
Hayward Pool Products (Australia) Pty Ltd (ACN 083 413 414) ("Hayward Pool Products (Australia)") distributes Hayward Pool
Products in Australia and provides the following warranties:-
STATUTORY RIGHTS
1. The benefits to the consumer under this warranty are in addition to other rights and remedies of the
consumer under the laws in relation to the goods and services to which the warranty relates; and 2. Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for
a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
LIMITED WARRANTY
Hayward Pool Products (Australia) warrants that its products are free from defects in materials and
manufacture for 12 months from date of supply by Hayward Pool Products (Australia) plus 90 days to allow for installation
and supply (unless otherwise specified). Hayward Pool Products (Australia) will at its discretion, except in the circumstances
described below, either replace or repair any product proven to be defective during the warranty period for either materials
or manufacture or alternately pay the cost of repair or replacement within 90 days of the receipt of the defective prod-
uct, barring unforeseen delays. This warranty is personal to the original purchaser and does not pass to any subsequent
purchaser(s). To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail
or become defective during the warranty period as a result of freezing, accident, negligence, improper installation, water
chemistry, misuse or lack of care. To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products
(Australia) excludes all statutory or implied conditions and warranties and any other liability it may have to the Customer
(including liability for indirect or consequential loss) that may arise under statute or at law including without limitation for
breach of contract, in tort (including negligence) or under any other cause of action. To the extent permitted by law, except
as set out in this Warranty, Hayward Pool Products (Australia) limits its liability under any condition or warranty which cannot
be legally excluded in relation to the supply of Goods and Services to: 1. Replacing the Goods or supplying equivalent Goods
or Services again; 2. Repairing the Goods; 3. Paying the cost of replacing the Goods or of supplying equivalent Goods or
Services again; or 4. Paying the costs of repairing the Goods.
PRODUCTS REQUIRING QUALIFIED INSTALLATION
Some products due to their technical nature are only intended for
sale by retail shops where local sales and technical support can be provided or as a part of a new Pool Installation. Where
installation has not been carried out in accordance with this requirement, warranty labour and support will be the sole
responsibility of the reseller supplying the product. Warranty claims for such products will be limited to replacement of parts
only, with faulty goods being returned to place of purchase for processing. The following products as well as those that may
be designated by Hayward Pool Products (Australia) from time to time, are not specifically intended for owner installation and
are deemed to be technical products:-
•Heaters - All;
•Hayward Dosing and Chemistry Control;
•Hayward Pool and Spa Controls;
•Puresilk Dosing and Chemistry Control;
Claims made for warranty, labour or infield support will not be accepted by Hayward Pool Products unless evidence is pro-
vided that installation has been completed in accordance with standard warranty conditions. Please refer to specific program
document for details.
Standard Warranty - Professional Sales and Installation
To the original purchaser only, on-site warranty is provided at the discretion of Hayward Pool Products and is available according to the following
schedule, subject to the conditions of our standard warranty conditions.
Product
Sold and Installed by an approved installer
In-Field Labour
Parts and Bench
Labour
Salt Chlorinator - maximum pool volume 90,000 litres - Domenstic use only
•
Control Box - SAS-AU
•
Electrolytic Cell - SAS-AU
ELIGIBILITY TO CLAIM
1. Provide proof of purchase and installation by an Authorised/Qualified Professional Dealer.
2. Where Extended Warranty claim is made supply and installation must be completed by an Authorised/Qualified Professional Dealer or Builder, Warranty
Certificate must be completed including Installer’s full business details, copy of original receipt and signed by approved Partners Representative.
3. Where proof of purchase cannot be provided you will not be entitled to Extended Warranty Support.
4. Any item that has been Hard Wired to Power Supply cannot be serviced on site. Contact Hayward Pool Products Australia, Authorised Agent, or place of
purchase for instruction.
1
Year
1
Year
Bench labour only
1 Year
On Site Support will only be provided for installations located within 25km of an Authorised Warranty Agent. Warranty does not cover damages resulting
from incorrect installations or storage, improper operation, water chemistry or freezing.
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USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
