9 Troubleshooting
Problem
Cause
Resolution
No flame visible
after firing up
Flame extinguished
Carefully remove the upper
section, including the glass insert
and burner cover, and fire up
again.
Flame is too small
The burner head and
grate were not cleaned
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, clean
the burner head and grate, refill,
and fire up.
The grate is missing
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, insert
the grate, refill, and fire up.
Combustion air supply
is not completely free
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, clear
the opening for the combustion
air supply, refill, and fire up.
Flame suddenly
goes out
Strong wind
Move to a place protected
against wind
Fire up the pellets again.
Tab. 5:Troubleshooting
For other problems, ring us under the following service telephone number:
+49 73 71/93 77-13
18
Troubleshooting
