Form No. TFWMM-0817
13
English
TROUBLESHOOTING GUIDE
Symptom
Probable Cause
Corrective Action
Unit is not working at all.
Unit not turned on.
Move POWER ON/OFF (I/O) switch to the ON (I) position.
Unit not plugged in.
Plug unit into proper power supply.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
Contact Authorized Service Agent or Hatco for assistance.
POWER ON/OFF (I/O) switch is defective.
Contact Authorized Service Agent or Hatco for assistance.
Voltage supply incorrect.
Check power supply to unit, making sure it matches rating
on the unit. If power supply is incorrect, change to match
rating on unit.
Unit is turned on but there is
no heat.
No plate/tray on adjustable shelf or plate/tray
too light.
Place plate/tray on adjustable shelf or use heavier plate/tray
to activate ribbon heating element.
No power to unit.
Make sure unit is plugged in and/or check circuit breaker and
reset as necessary.
POWER ON/OFF (I/O) switch is defective.
Contact Authorized Service Agent or Hatco for assistance.
HEAT CONTROL infinite switch(es) defective. Contact Authorized Service Agent or Hatco for assistance.
Ribbon heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Heat inadequate.
HEAT CONTROL knobs set too low.
Turn the HEAT CONTROL knobs to a higher setting.
HEAT CONTROL infinite switch(es) defective. Contact Authorized Service Agent or Hatco for assistance.
Ribbon heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Voltage supply too low.
Check power supply to unit, making sure it matches rating
on the unit. If power supply is incorrect, change to match
rating on unit.
Excessive heat.
HEAT CONTROL knobs set too high.
Turn the HEAT CONTROL knobs to a lower setting.
HEAT CONTROL infinite switch(es) defective. Contact Authorized Service Agent or Hatco for assistance.
Voltage supply too high.
Check power supply to unit, making sure it matches rating
on unit. If power supply is incorrect, change to match rating.
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch and
disconnect unit from power source before performing any
cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
