Harris PRE99-1500-08, Installation & User Manual

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1. The Standard Equipment Warranty Period is 15 months from date of equipment shipment from
a Harris facility. The Customer’s sole and exclusive remedy for any breach of the Standard
Equipment Warranty will be, at Harris’ sole discretion and option, repair or replacement of the
defective Product. Components that Customer claims to be defective must be made available to
Harris for inspection and evaluation. Unless otherwise agreed in writing by Harris, Customs
clearance for all replacement parts under the warranty or otherwise will be Customer’s sole
responsibility. To be entitled to rights under the Standard Equipment Warranty, the Customer
must notify Harris in writing within thirty (30) days after discovering a suspected defect in any
Product or Services, but in any event prior to the expiration of the applicable Standard Warranty
Period. Notice to a Harris dealer, system integrator, sales representative or other third party is not
notice to Harris. Following its receipt of any such Customer notice, Harris will determine whether
the reported problem is covered by this Standard Equipment Warranty. If Harris determines that
the problem is covered, Harris will authorize repair or replacement of the defective Product, as
deemed appropriate by Harris in its sole discretion. For clarification purposes, any technical
support provided by Harris will be for the sole purpose of fulfilling Harris’ warranty obligations. If
Harris determines that Customer is using technical support as a substitute for training of
Customer’s personnel, then such technical support will be subject to additional charges at Harris’
prevailing unit rate for such services.
2. Before shipping any Product to Harris, the Customer must obtain a written Return
Authorization from Harris, and provide any proof of warranty eligibility requested by Harris. Any
Product received by Harris without a Return Authorization may, at Harris’ option, be returned to
the Customer collect. Once a Return Authorization is obtained, the Customer is responsible for
packing and shipping the Product, to which its warranty claim relates, to a service facility
designated by Harris, with all shipping charges prepaid by the Customer, within thirty (30) days
after receipt of the Return Authorization. Harris will pay for return of the repaired or replacement
Product to the Customer if the repaired or replacement Product is shipped to a designated Harris
service facility. Harris will use commercially reasonable efforts to supply Equipment (or part
thereof) from the geographical region of Customer’s site, so as to minimize freight and duty.
Harris bears the risk of loss or damage while the Equipment (or part thereof) is in transit to
Customer from the Harris Service Center, and Customer bears the risk of loss or damage while the
Equipment (or part thereof) is in transit back to the Harris Service Center.
3. Upon receipt of replacement Equipment (or a part thereof), Customer has thirty (30) days to
tender the defective Equipment (or part thereof) to the return carrier for shipment to the service
center designated by Harris. If Customer does not timely return the defective Equipment (or a
part thereof), Harris shall invoice Customer for the list price of such Equipment (or part thereof),
plus applicable shipping. Such failure to return the Equipment (or part thereof) may, in Harris’
discretion, be grounds for termination of the Warranty and/or suspension of any future advance
exchange privileges until such outstanding defective Equipment has been returned. Under the
Standard Equipment Warranty Harris will provide Customer with new, rebuilt, refurbished or
alternate Equipment (or a part thereof) of equal or improved quality, as the exchange Equipment
(or part thereof) to replace eligible defective Equipment (or part thereof). Any alternate
Equipment (or part thereof) will meet or exceed the specifications of the replaced Equipment (or
part thereof). Rebuilt or refurbished Equipment may bear cosmetic blemishes that do not affect