Harman JBLQUANTUM800BLKAM, Owner'S Manual

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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
•
The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
•
Recharge the headset (see “Charging your headset” ).
2.4G pairing failed between headset and 2.4G USB wireless dongle
•
Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see
“To pair manually” ).
Bluetooth pairing failed
•
Make sure you have enabled Bluetooth feature on the device to be connected
with the headset.
•
Move the device closer to the headset.
•
The headset is connected to another device through Bluetooth. Disconnect the
other device, then repeat the pairing procedures. (see
“With Bluetooth (secondary
connection)” ).
No sound or poor sound
•
Make sure you have chosen
JBL QUANTUM800 GAME
as the default device in
the game sound settings of your PC, Mac or gaming console device.
•
Adjust volume on your PC, Mac or gaming console device.
•
Check game chat balance on PC if you are only playing game or chat audio.
•
Check that ANC is enabled while TalkThru is disabled.