Harman AMX N4000 Series Instruction Manual Download

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Troubleshooting

N4321D Manual

Debug Log – Log

The

Debug Log

section of the

Log

on the

System

page is shown in

Figure 43

. Options are described in

Table 21

FIG. 43

Debug Log

Section

TABLE 21

System

Page: Debug Log Section of Log

Option

Description

Notes

Start Debug Log

When pressed will begin enhanced log gathering

Used when troubleshooting an issue with tech

support

End Debug Log

When pressed will stop enhanced log gathering

Used when troubleshooting an issue with tech

support

Summary of Contents for AMX N4000 Series

Page 1: ...INSTRUCTION MANUAL N4000 SERIES NMX ATC N4321D Audio Transceiver NMX ATC N4321D NMX ATC N4321D C...

Page 2: ...cted only to PoE networks without routing to the outside plant The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance...

Page 3: ...residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio...

Page 4: ...the number of years of environmental utility Manufacturer Information HARMAN Professional Inc Address 8500 Balboa Blvd Northridge CA 91329 USA EU Regulatory Contact Harman Professional Denmark ApS Ol...

Page 5: ...P Addresses to Multiple Units using CSV files 19 Control Options 20 Primary Control Options 20 N Command Controllers 20 Third Party Controllers 20 N Act On Board Built In Control 20 Audio Transceiver...

Page 6: ...General Setup 44 User Security Details Section Users Setup 45 LDAP Section LDAP Setup 46 Control Page 47 Relay Setting External Device 48 System Page 49 Command Log Log 50 Debug Log Log 51 Link Layer...

Page 7: ...dio devices by routing through layer 2 layer 3 switches using standard Cat5e cable Standard features include Dante AES67 Analog input output Microphone input phantom power GPI Card versions compatible...

Page 8: ...tus Indicators 3 RJ45 Auto Sensing Gigabit Ethernet Switch Port PoE 4 RJ45 Auto Sensing Gigabit Ethernet Switch Port 5 GPI Input Connection FIG 2 N4321D Back Panel 6 Relay Connection 7 Mic Line Audio...

Page 9: ...shown by the STATLED on the rear panel Rear Panel 12V 2A 12 Volt DC power input PWR LED Same as POWER LED described above STAT LED Same as STATUS LED described above TX LED On green when the unit is...

Page 10: ...power the unit you should already have a network connection Externally powered units If not using PoE connect either the P0 or P1 port to the network using the appropriate cable Daisy chain configura...

Page 11: ...ork on page 14 and Connecting Encoders to the Network and Configuring Stream Settings on page 15 for more information on these connections FIG 5 Installing Mounting Wings Rack Mounting NN4321D Series...

Page 12: ...gure 8 FIG 8 Fully Populated Card Cage 6 For proper airflow cover any unused card slots with faceplate blanks Blanks are sold separately part number N9210 7 Make sure the Card Cage s power cord is plu...

Page 13: ...k segment or link Matrix switches as large as 1200x800 have been constructed on a house network using N Series equipment Alternatively many customers choose to deploy on physically separate networks i...

Page 14: ...Installing and Configuring Your AV Equipment N4321D Manual 14 4 Scroll down in the list to the Internet Protocol Version 4 option Highlightit and click the Properties button...

Page 15: ...tor if you are unsure of how to configure the existing network N Series units will not self assign in the 169 254 0 xxx range NOTE If the computer has a statically assigned IP address click the Advanc...

Page 16: ...to Discover button if the table has not already populated itself with the installed units See Figure 10 FIG 10 Unit Management Page 3 Find your ATR in the list N4321D units are displayed on the follow...

Page 17: ...dmin Default password password FIG 12 Login Page NOTE The Login page is only displayed if N Able s stored username password does not match the unit s username password A default system will match 5 Th...

Page 18: ...same IP address range as the N Series devices Therefore before making any N4321D IP address changes we recommend having two statically assigned IP addresses on your computer Configure the first IP add...

Page 19: ...rked AV devices at the same time It can also provide valuable diagnostics by allowing you to see the last known device configuration as well as scan the network for new devices regardless of IP config...

Page 20: ...ommand product line also offers Simplified ASCII interface for third party control via TCP IP N8002 controllers have leader follower failover protection Graphical presentation of video network connect...

Page 21: ...lect the graphical user interface GUI From any main page in the GUI you can access all other main pages by clicking the links in the top navigation bar Figure 17 shows the navigation bar and provides...

Page 22: ...page shown in Figure 18 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions St...

Page 23: ...or the TX stream More descriptive names in this field help you organize and manage the N Series system efficiently Names based on the unit s location and function are very useful Some good examples ar...

Page 24: ...Home page is shown in Figure 20 Options are described in Table 2 FIG 20 Management Setup Settings TABLE 2 Home Page Management Setup Settings Option Description Notes Settings Lock Enable to lock the...

Page 25: ...us Interval sec Determines how often in seconds the unit transmits status packets Gratuitous ARP Enables the encoder to send a periodic address resolution protocol ARP packet to the network Arp Interv...

Page 26: ...gure 23 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions IP Setup Settings...

Page 27: ...n the Hostname of the network device if needed Domain Type in the domain name of the network if needed Manual DNS When enabled will allow for user to statically set DNS server IP DNS IP 1 IP address o...

Page 28: ...IP Address mode IP Address View the current IP address of the encoder When in Static mode enter an IP address into this field Subnet Mask View the current subnet mask address of the encoder When in S...

Page 29: ...isable When enabled the unit will attempt to obtain a DHCP IPv6 address Disabled by default Requires an IPv6 DHCP server IPv6 Address View the current IPv6 address of the encoder IPv6 Subnet Mask View...

Page 30: ...8 Network Page Date Time Option Description Notes Current Date and Time Displays the current date and time of the unit Time Zone Used to select the offset for the NTPP time Select Used to select the N...

Page 31: ...ct one of the options listed EAP TLS Certificate or EAP MSCHAP V2 Password to connect to the 802 1x server Domain Type the name of the domain the 802 1x server will be connecting Username Type the use...

Page 32: ...ss the page shown in Figure 28 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descript...

Page 33: ...ons are described in Table 13 FIG 32 Audio Section TABLE 13 Audio Page Main Audio of Audio Setup Option Description Notes Left Volume Volume adjuster used to adjust the volume of the right channel Rig...

Page 34: ...dio Page Switch Section of Audio Setup The matrix is used to route the receiving audio signals and transcode the audio to the transmitter signal When routing any receiving signal to Analog Audio Out w...

Page 35: ...nderstand this setting think of Encoders more like a channel on a cable box rather than a traditional AV Matrix Each Encoder must have a unique stream number just like every channel must have a unique...

Page 36: ...guration on the Audio page is shown in Figure 32 Options are described in Table 13 FIG 32 Audio Section TABLE 13 Audio Page Main Audio of Audio Setup Option Description Notes Audio Mute When enabled w...

Page 37: ...in Audio of Audio Setup Option Description Notes Analog Audio Type Specifying the settings for the Analog In connector Microphone Stereo 48V Phantom Power When enabled will allow 48V phantom power to...

Page 38: ...g think of Encoders more like a channel on a cable box rather than a traditional AV Matrix Each Encoder must have a unique stream number just like every channel must have a unique channel number e g F...

Page 39: ...on the Audio page is shown in Figure 32 Options are described in Table 13 FIG 32 Audio Section TABLE 13 Audio Page Main Audio of Audio Setup Option Description Notes DANTE Output Source Audio Mute Whe...

Page 40: ...ection TABLE 13 Audio Page Main Audio of Audio Setup Option Description Notes Analog Output Source Center Gain Front Gain Surround Gain Headphone Volume Volume that is applied to the Headphone connect...

Page 41: ...When enabled will cause the test tone to be streamed to the network Play to Output When enabled will cause the test tone to be played out of the Analog Output Phoenix connector Test Type Type of test...

Page 42: ...Figure 34 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions General Setting...

Page 43: ...Wen enabled will cause the web pages to fail to load To enable or disable via API call will need to use secure socket connections Command Secure Ports Only If enabled commands must be sent using secur...

Page 44: ...s Section TABLE 16 Security Page Security Certificates Section of General Option Description Notes Type of Certificate Three options exist for the drop down CA Certificate Client Certificate Server Ce...

Page 45: ...17 FIG 37 User Security Details Section TABLE 17 Security Page User Security Details Section of Users Option Description Notes New Password Input the new password for the Administrator account Confir...

Page 46: ...er LDAP LDAPS URL Address and port of the LDAP Server If using LDAP type ldap IP Port If using LDAPS type ldaps IP Port LDAP LDAPS Base DN Location of the BIND DN user account with the AD structure BI...

Page 47: ...pages to access the page shown in Figure 39 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for det...

Page 48: ...nal Device Section TABLE 19 Control Page External Device Settings Option Description Notes Enable Relay Interlock When enabled will only allow one relay to ever be open or closed at a time Connection...

Page 49: ...ccess the page shown in Figure 41 This page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descr...

Page 50: ...og section of the Log on the System page is shown in Figure 42 Options are described in Table 20 FIG 42 Command Log Section TABLE 20 System Page Command Log Section of Log Option Description Notes Res...

Page 51: ...ed in Table 21 FIG 43 Debug Log Section TABLE 21 System Page Debug Log Section of Log Option Description Notes Start Debug Log When pressed will begin enhanced log gathering Used when troubleshooting...

Page 52: ...LDP Section TABLE 22 System Page LLDP Section of Status Option Description Notes Switch Mac Mac address of the network switch Switch Name Name of the network switch Switch Description Network descript...

Page 53: ...er of the Encoder Mac Address Displays the MAC address of the network interface of the Encoder Firmware Version Displays the date code for the currently running version of the Encoder internal firmwar...

Page 54: ...th a single home run therefore you will not be able to have both Immediate Leave units and daisy chaining on the same VLAN NOTE If Immediate Leave is disabled set IGMP Robustness to Default 2 Robustne...

Page 55: ...arks registered trademarks of their respective companies AMX does not assume responsibility for errors or omissions AMX also reserves the right to alter speci cations without prior notice at any time...

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