Appendix A: Troubleshooting
Acendo Book Scheduling Touch Panels - Instruction Manual
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Appendix A: Troubleshooting
Overview
This section provides information to help address several potential issues relative to Acendo Book Scheduling panels and supported
Scheduling services. Please check these topics before contacting AMX Technical Support.
Acendo Book Scheduling Panels - Troubleshooting Topics
Problem
Possible Solution(s)
NO CALENDAR SERVER
CONNECTION DETECTED
-
Username and Password
•
Calendar Settings - Review the current Calendar settings (Username with domain, Password
and Room account with domain). See
Viewing/Editing Calendar Settings
on page 39), and verify
that the settings are correct.
•
Service Account Properties and Conf iguration -
Review the Google Service account
configuration. See
Appendix D: Conf iguring Google Resources
NO CALENDAR SERVER
CONNECTION DETECTED
-
SSL Certificate Time Validation
This error indicates that the SSL
certificate did not pass the date/time
validation check, typically because
the time on the Acendo Book
Scheduling Panel is incorrect - this
can cause the certificate to appear
to have expired.
Verify that the current network configuration allows the panel to access the NTP Server specified
on the panel.
NTP-related settings are made via
Advanced Settings
on the panel (see the
section on page 43). In the
Settings
menu, select
SYSTEM > Date & Time
to access the
Set NTP Server
and
Select Time Zone
settings:
Check the current date/time. Time is displayed in the top right corner of each Advanced Settings
page. If the time is incorrect, check the
Set NTP Server
setting:
•
If
Default
is selected, verify that the current network configuration is allowing NTP through
the firewall.
•
If
Custom
is selected, verify that:
the specified URL is valid
the specified NTP server is online
the current network configuration is allowing NTP through the firewall
Exchange: Intermittent issues
connecting to calendar server’
SSH logs show “The request failed.
The server cannot service this
request right now. Try again later.”
Exchange throttling parameters may need to be adjusted.
