11
SB 10
Troubleshooting
Troubleshooting
This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So if you have a problem, first check this list for a possible solution.
If the problem persists, consult your authorized Harman Kardon service center.
Problem
Solution
If no sound comes from any of the soundbar speakers:
Check that the receiver/amplifier is on and a sound source is playing.
•
Make sure that all wires between the receiver/amplifier and the soundbar are
•
connected properly.
Make sure that none of the speaker wires is frayed, cut or punctured.
•
Review the proper operation of your receiver/amplifier.
•
If there is no sound coming from the soundbar’s left or right speaker:
Check that the balance control on your receiver/amplifier is not set all the way
•
to one channel.
Check your receiver/amplifier’s speaker-setup procedure to make sure that the
•
speaker in question has been enabled and that its volume level has not been
turned all the way down.
Make sure that all wires between the receiver/amplifier and the soundbar left
•
or right speaker terminals are connected properly.
Make sure that the speaker wires are not frayed, cut or punctured.
•
If there is no sound coming from the soundbar’s center speaker:
Check your receiver/amplifier’s speaker-setup procedure to make sure that
•
the center speaker has been enabled and its volume level has not been turned
all the way down.
Make sure that all wires between the receiver/amplifier and the soundbar's
•
center speaker terminals are connected properly.
Make sure that the speaker wires are not frayed, cut or punctured.
•
If your receiver is operating in Dolby
•
®
Pro Logic
®
mode, make sure that the
center speaker is not set to Phantom.
If the subwoofer does not turn on:
Check that the subwoofer’s Power Cord is plugged into a working AC outlet.
•
Check that the subwoofer’s Power Switch is in the On position.
•
If there is no sound coming from the subwoofer:
Check that the subwoofer’s Power Cord is plugged into a working AC outlet.
•
Check that the subwoofer’s Power Switch is in the “On” position.
•
Check that the Subwoofer Level Control is not turned all the way down (fully
•
counterclockwise).
Check the audio cable connection between your receiver/processor and the
•
subwoofer.
Check your receiver/amplifier’s speaker-setup procedure to make sure that
•
the subwoofer has been enabled and that its volume level has not been turned
all the way down.
If the system plays at low volumes but shuts off as volume is increased:
Make sure that all wires between the receiver/amplifier and the soundbar are
•
connected properly.
Make sure that none of the speaker wires is frayed, cut or punctured.
•
If you have an additional pair of front speakers connected to your receiver/
•
amplifier, make sure that you’re not operating the system below the receiver/
amplifier’s minimum impedance requirements. Check the receiver/amplifier’s
documentation for more information.
You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
harman/kardon
SB 10 / 230V Service Manual
Page 8 of 16
