6
Troubleshooting
Listening to Music from an Auxiliary Device
1. Connect the auxiliary device’s output into the “Auxiliary In” jack by using 3.5mm (1/8")
auxiliary cable (not included).
2. Press the “Power” button located on top of the Harman Kardon Go + Play II system to
turn on the unit.
3. Control music playback through the auxiliary device.
4. Adjust volume using the “+” and “–” volume buttons located on top of the unit or on the
Harman Kardon Smart Remote.
Charging Your iPhone/iPod
1. Make sure your iPhone/iPod is securely docked in the Harman Kardon Go + Play II unit
by using the nest (included).
2. Make sure that the Harman Kardon Go + Play II unit is connected to a live electrical outlet.
Note: The Harman Kardon Go + Play II system will not charge other devices.
3. The Harman Kardon Go + Play II unit will not charge iPhone/iPod while in battery mode.
USB Synchronization and Charging
The Harman Kardon Go + Play II system features a USB synchronization and charge port. This
feature allows synchronization of the Go + Play II system, with an iPhone/iPod docked, to
iTunes and provides a charge to the iPod even when the Harman Kardon Go + Play II is only
under battery power.
1. Connect the Harman Kardon Go + Play II USB port to a computer using a USB cable
(not included).
2. Dock an iPhone/iPod into the Harman Kardon Go + Play II.
3. iTunes will synchronize with the iPhone/iPod.
Distortion (static, crackling
or hissing sounds).
Audio source or source
material may be the
problem.
Test the Harman Kardon
Go + Play II unit with another
source.
Does the distortion occur
with specific songs? If so,
check the recording or
record the source again.
Volume level may be
too high from auxiliary-
device output.
Check the volume of the source
and turn it down if necessary.
Some devices will distort
the signal if the volume is
too high.
EQ setting may be
too high.
Check the EQ setting on your
iPhone/iPod or source device.
It is recommended that
you set the source device
EQ to “Flat” or “Off.”
Symptom
Possible Problem
Solution
Note
Sound Quality
No power to unit.
There is no sound coming
from the Harman Kardon
Go + Play II unit.
Make sure that the wall outlet
or power strip has power.
Make sure that all switches
for outlet/power strip are on
and that all switches for the
unit are on.
If you are not using the AC
adapter, make sure that fresh
batteries are installed correctly.
Is the LED on? If the LED
is not on, power is not
getting to your Harman
Kardon Go + Play II unit.
Try the solutions shown.
Sound comes from only
one side/channel.
iPhone/iPod or auxiliary
cable is not seated
properly.
Make sure that the iPhone/iPod
is seated all the way into the
docking station.
Make sure that the auxiliary
cable is seated all the way into
the jack.
Try resetting the iPhone/iPod.
If you are using a 3.5mm
(1/8") auxiliary extension
cable, make sure it is a
stereo cable.
Troubleshooting
GO + PLAY II
HARMAN KARDON
