TROUBLE-SHOOTING
OBSERVE PROBLEM
D. When ignitor button is
pressed there is spark at ODS
pilot, but not ignition.
E. Gas odor even when control
knob is in the OFF position.
F. Slight odor during initial
operation.
G. Main burner does not light
after ODS pilot is lit.
H. Delayed ignition of main
burner.
I. Main burner backfiring during
combustion.
J. Appliance produces
unwanted odors.
K. Soot is depositing on logs, in
fireplace, or in room.
POSSIBLE CAUSE
1. Gas supply turned off or manual
shutoff valve closed.
2. Control knob not in PILOT
position.
3. Control knob not pressed in
while in PILOT position.
4. Air in gas line.
5. ODS pilot is clogged.
1. Gas leak.
2. Control valve defective.
1. Smell coming from the paint
curing on the logs and burner
system.
1. Burner orifice is clogged.
2. Inlet gas pressure is too low.
3. Gas line obstruction. (pipe
dope, teflon tape, etc…)
1. Burner orifice is clogged.
2. Inlet gas pressure is too low.
3. Gas line obstruction. (pipe
dope, teflon tape, etc…)
1. Burner orifice is clogged or
damaged.
2. Inlet gas pressure is too low.
3. Gas line obstruction. (pipe
dope, Teflon tape, etc…)
1. Fresh paint fumes, cleaning
agents, pet hair, or other particles
are cycling thru the fireplace when
it is operating.
2. Gas leak.
1. Logs are not positioned properly
and are obstructing the flame.
2. Main burner has accumulated
dust or other small particles.
REMEDY
1. Turn on gas supply or open
manual shutoff valve.
2. Turn control knob to PILOT
position then depress knob.
3. Press in control knob while
in PILOT position.
4. Continue holding down
control knob. Repeat igniting
operation until air is removed.
5. Clean ODS pilot.
1. Locate and correct all leaks.
2. Contact dealer to receive
further instructions on
correcting problem.
1. Problem will stop after a few
hours of operation. Run the
heater with the damper open if
you have one or open a
window for the first few hours.
1. Clean burner orifice and
main burner.
2. Contact local gas company.
3. Locate and clear
obstruction.
1. Clean or replace burner
orifice. Clean main burner.
2. Contact local gas company.
3. Locate and clear
obstruction.
1. Clean or replace burner
orifice. Clean main burner.
2. Contact local gas company.
3. Locate and clear
obstruction.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks.
1. Logs must be repositioned
so they do not come in contact
with the flame.
2. Clean main burner.
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