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Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
• Turn the cooktop off.
• Switch off the appliance at the power outlet and remove the plug.
• Call the Residentia Group support team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section below.
There is also a self-help section online at https://support.residentiagroup.com.au/
Issue
Possible Cause
Resolution
Not ignited
• No Spark
• The burner lid is badly
assembled
• The gas supply is closed
• Check the Electricity Supply
• Assemble the lid correctly
• Open the gas supply completely
Badly ignited
• The burner lid is badly
assembled
• The gas supply is closed
• The ignition plug is
contaminated with an alien
substance.
• The burners are wet.
• The holes in the flame spreader
are clogged.
• Assemble the lid correctly
• Open the gas supply completely
• Wipe alien substance with a dry cloth
• Dry the burner lids carefully
• Clean the flame spreader
Noise made when
combusted and ignited
• The burner lid is badly
assembled
• Assemble the burner lid correctly
Flame goes out when
in use
• The flame suspension device
is contaminated with an alien
substance
• Product being cooked has
boiled over and extinguished
the flame
• A strong draught may have
blown the flame out
• Clean the flame supervision device.
• Turn off burner knob. Wait one minute
and reignite zone.
• Please turn off zone and check
cooking area for draught such as open
windows. Wait one minute and reignite
zone
Yellow flame
• The holes in the flame spreader
are clogged.
• Different gas is used
• Clean the flame spreader.
• Check the gas used.
