Troubleshooting table
Page EN-26
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if you
can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor is off. No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Appliance cools
too quickly.
The temperature controller is
set at too high a level.
Select a lower setting (see “Setting the
temperature” on page EN-11).
The appliance
doesn’t cool suffi-
ciently.
The temperature setting is
set too low.
Select a higher setting (see “Setting the
temperature” on page EN-11).
Door not tightly closed or
door seal is not completely
tight.
See ‘Checking and cleaning the door seals’
on page EN-15.
The appliance is near a heat
source.
Place insulation plate between the appli-
ances or change location.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Observe maximum freezing capacity (see
type plate).
Ambient temperature too low
or too high.
Ensure the ambient temperature is within
range (see “Intended use” on page EN-5).
Compressor seems defec-
tive.
Adjust the temperature controller to ‘MAX’.
If the compressor does not switch on within
an hour, please contact our Service depart-
ment (see page EN-27).
Appliance is mak-
ing a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing
through the pipes.
Clicking: Compressor is switching on or off.
Disturbing noises.
Check that it is stable.
Remove any objects from the appliance.
Remove any foreign matter from the back
of the appliance.
