In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
hanseatic Freezer
White
HGS16855ENFW
52794718
Service
Advice, complaints and orders
• Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during trans-
port,
– you have questions about your appli-
ance,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further accesso-
ries.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Please contact our
customer service regarding this.
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
• Please contact our
technical service department:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
• Please contact your mail order company’s
customer service centre or product advice
centre.
Please note! You are responsible for the condition of the appliance and its proper use in the
household.
– If you call out for customer service due to an operating error, you will incur charges, even
during the guarantee/warranty period.
The statutory warranty of 24 months applies for this article.
– Damage resulting from non-compliance with this manual unfortunately cannot be recog-
nised.
Service
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