HGS14355FW, HGS14355FS
Finding and fixing faults
EN-21
Finding and fixing faults
WARNING
Risk of electric shock and injury!
Improper repairs of a defective freezer put the person carrying out the repairs and
the user in danger.
• Only allow authorised specialist staff to repair the freezer. If in doubt, contact our
service team (see page EN-22).
• Only carry out the actions which are described in this user manual.
Use this table to check if you can correct the fault yourself.
Problem
Possible cause
Solution
The compressor is
switched off.
The socket has no power.
Check the socket by connecting anoth-
er appliance.
The mains plug has not been inserted
properly.
Ensure the mains plug is securely
plugged in.
The desired temperature has been
reached.
Further cooling not required. When the
inside temperature rises, the compres-
sor automatically switches on.
The freezer cools
excessively.
The temperature is set to a cooling
power that is too high.
Set the temperature controller
2
further towards “MIN”.
The freezer does not
cool sufficiently.
The temperature is set to a cooling
power that is too low.
Set the temperature controller
2
further towards “MAX”.
Door is not tightly closed or door seal
is not completely tight.
See chapter „Cleaning the door seal“
on page EN-20.
The freezer is near a heat source.
Place an insulating plate between the
freezer and heat source, or change the
location.
The foods inside are warm and have
not been cooled.
Only place chilled food back in the
freezer.
The ambient temperature is too low or
too high.
Adjust the ambient temperature (see
„Intended use“ on page EN-4).
The freezer makes
noise.
Cooling unit is running (humming).
Operating noises are functional and
are not a sign of malfunction.
Refrigerant is flowing through the pipes
(flow noise).
Motor is switching on or off (clicking).
Other, non-operational noises.
Check the firm position.
Remove any objects on the freezer.
Remove any foreign bodies from the
rear and leave sufficient clearance to
the wall.
