Troubleshooting table
Page EN-29
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a defect
in the appliance. For this reason, please check the tables to see if you can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair! Never try to repair a defective or sus-
pected defective appliance yourself. You can put your own and future users’ lives in
danger. Only authorised specialists are allowed to carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off,
interior lighting off.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off,
interior lighting on.
The temperature control-
ler (7) is set to ‘0’.
Turn the temperature controller to a higher
position (see “Setting the temperature” on
page EN-11).
Desired temperature has
been reached.
Further cooling not required. When the
inside temperature rises, the compressor
automatically switches on.
The appliance
cools too quickly.
The temperature control-
ler (7) is set too high.
Select a lower setting (see “Setting the
temperature” on page EN-11).
The appliance
doesn’t cool suffi-
ciently.
The temperature control-
ler (7) is set too low.
Select a higher setting (see “Setting the
temperature” on page EN-11).
Door not tightly closed or
door seal is not completely
tight.
See “Checking and cleaning the door
seals” on page EN-18.
The appliance is near a
heat source.
Place insulation plate between the appli-
ances or change location.
Food has been stored
warm.
Only store cooled foods.
Too many goods frozen.
You will find the freezing capacity for your
appliance on the appliance type plate.
Ambient temperature too
low or too high.
Adjust the ambient temperature to the
climate category (see “Intended use” on
page EN-4).
Compressor seems defec-
tive.
Set the temperature controller to “7”. If the
compressor does not switch on within an
hour, please contact our service depart-
ment (see page EN-30).
The appliance is
making a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing
through the pipes.
Clicking: The compressor is switching on
or off.
Disturbing noises
Check the installation and re-adjust if nec-
essary.
Water has accumu-
lated in the bottom
of the refrigerator.
Defrost drain (4) is blocked. Unblock the defrost drain using the en-
closed cleaning rod.
