Page GB-30 Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Appliance does not
work .
Mains plug is not sitting properly in
the socket or is not plugged in .
Plug it into the socket properly .
Socket has no voltage .
Check fuse; switch on if
necessary .
Wash cycle does not
start .
Door is not closed properly .
Close door properly . (A ‘click’
must be heard .)
Cycle was not started .
Press Start/Pause button (9) .
Appliance is not
receiving water .
Valve is closed .
Open valve .
Door is not closed properly .
Close door properly .
Inlet hose is bent .
Check inlet hose; dismantle if
necessary and re-align .
Filters in the inlet hose are
clogged .
Clean filters in the inlet hose; see
page GB-21 .
Water is not being
pumped .
Outlet hose is clogged or bent .
Check outlet hose; dismantle if
necessary and re-align .
Water is escaping
(appliance “leaking” .)
Inlet or outlet hose is not screwed
on tightly enough .
Screw down inlet or outlet hose
down tighter .
Lint trap not closed properly .
Close lint trap properly; see page
GB-22 .
Appliance is unsteady
or vibrating strongly .
Transport security device(s)
wasn’t/weren’t removed .
Remove transport safety
device(s) .
Appliance was not installed or
aligned properly .
Install or align appliance properly .
The laundry in the drum is heavy
or distributed unevenly .
Suspend the wash cycle and re-
start it to distribute the laundry
more evenly .
Spin cycle is not
running or is slow .
The imbalance correction system
for imbalanced drum loads is
running .
No error . Once the laundry is
distributed evenly, the spin cycle
starts automatically .
During the wash cycle,
no water can be seen
in the drum through
the glass panel .
This is not an error . The water is
at the bottom of the drum .
Door won’t open after
the wash cycle has
finished .
This is not an error . The opening
mechanism contains a safety
device that keeps the door closed
another 2 minutes or so after the
wash cycle has finished .
Press and hold Start/Pause
button (9) for approx . 3 seconds
to unlock the door .
