32
33
Cause
Possible remedy
Issue: not clear, distorted
Poorly fitting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Low battery
Replace battery
Plugged microphones
Consult your hearing care
professional
Issue: custom molds/domes falling out of ear
Poorly fitting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
not inserted properly
See “3. Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Issue: low volume on landline telephone
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal
Hearing aids require
adjustment
Consult your hearing care
professional
Cause
Possible remedy
Issue: mobile phone calls not being heard through
hearing aids
Hearing aids are in flight
mode
Exit flight mode: open
battery door, then close
battery door
Hearing aids are not
paired to the phone
Pair your hearing aids to your
mobile phone (again)
For any problems not listed in the guide, contact your
hearing care professional.
Summary of Contents for sound ST R312
Page 1: ...sound ST R312 hearing aid guide ...
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