48
49
21.
Troubleshooting guide
Cause
Possible remedy
Issue: No sound, hearing aid not functioning
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Hearing aids blocked
with ear wax
See “Care and
maintenance.” Consult
your hearing healthcare
professional
Cause
Possible remedy
Issue: Not loud
Low volume
Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery
Replace battery
Hearing aids not
inserted properly
See “Putting on the hearing
aid.” Remove and reinsert
carefully
Change in hearing
Consult your hearing
healthcare professional
Hearing aids blocked
with ear wax
See “Care and maintenance.”
Consult your hearing
healthcare professional
