Hansaton jazz ST Manual Download | Manualshive

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48

49

21.

Troubleshooting guide

Cause

Possible remedy

Issue: No sound, hearing aid not functioning

Not turned on

Turn on

Low/dead battery

Replace battery

Poor battery contact

Consult your hearing

healthcare professional

Battery upside down

Insert battery plus (+) side

up

Hearing aids blocked

with ear wax

See “Care and

maintenance.” Consult

your hearing healthcare

professional

Cause

Possible remedy

Issue: Not loud

Low volume

Turn up volume; see hearing

healthcare professional for

models without a manual

volume control or if problem

persists

Low battery

Replace battery

Hearing aids not

inserted properly

See “Putting on the hearing

aid.” Remove and reinsert

carefully

Change in hearing

Consult your hearing

healthcare professional

Hearing aids blocked

with ear wax

See “Care and maintenance.”

Consult your hearing

healthcare professional

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Summary of Contents for jazz ST

Page 1: ...jazz ST in the ear ITE hearing aid guide ...

Page 2: ...e see chapter 14 Your hearing aid details This user guide applies to the following models Hearing aids Wireless models jazz ST 9 312 Dir W jazz ST 7 312 Dir W jazz ST 5 312 Dir W jazz ST 3 312 Dir W jazz ST 1 312 Dir W Non wireless models jazz ST 9 312 jazz ST 7 312 jazz ST 5 312 jazz ST 3 312 jazz ST 1 312 jazz ST 9 10 jazz ST 7 10 jazz ST 5 10 jazz ST 3 10 jazz ST 1 10 not available in all marke...

Page 3: ...fsymbols 44 21 Troubleshooting guide 48 22 Important safety information 53 Warnings 61 Labeling 68 Tinnitus masker 71 Warning to hearing aid dispensers to comply with the U S Food and Drug Administration FDA regulations 73 Thank you Thank you for choosing these hearing aids Please read the User guide carefully to make sure that you understand and get the best out of your hearing aids Training is n...

Page 4: ...ng upwards On Off Flight mode jazz ST 312 Dir W Push button Volume control Models with this option only The push button on your hearing aid can have various functions Models with this option only To increase the volume turn the volume control forwards To decrease the volume turn the volume control backwards Off On To enter flight mode press the push button for 7 seconds while closing the battery d...

Page 5: ...owing shown models Pay attention to the shape of the hearing aid and if a volume control is present jazz ST 312 Dir W wireless Battery door Custom made shell Push button Sound outlet wax protection system Volume control optional Battery door jazz ST 312 non wireless Sound outlet wax protection system Custom made shell jazz ST 10 non wireless Custom made shell Push button optional Removal handle So...

Page 6: ...n the shell text printed in red or blue or the shell is colored red or blue Blue marking for left hearing aid 4 Turning your hearing aids on and off The battery door is also the on off switch 1 Closed battery door hearing aid is on 2 Opened battery door hearing aid is off When you turn your hearing aids on you may hear a start up melody Red marking for right hearing aid ...

Page 7: ... work and the battery door can be damaged Low power You will hear two beeps when the battery is low You will have approximately 30 minutes to change the battery this can vary depending on the hearing aid settings and battery We recommend that you always have a new battery on hand Replacement battery This hearing aid requires zinc air batteries To identify the correct battery size 312 or 10 Check Y...

Page 8: ...id 1 Hold the hearing aid between your thumb and index finger with the battery door facing away from your ear 2 If your hearing aid has a removal handle insert by holding the hearing aid with the removal handle at the bottom 3 Gently insert the canal portion of the hearing aid into your ear using your index finger to push back and tuck the hearing aid completely into place It should fit snugly and...

Page 9: ...ex finger Do not use the controls or the battery door to remove your hearing aids 8 Push button Your hearing aids may come with two controls that allow you to further adjust them a push button and a rotary dial Models with this option only The push button on your hearing aids can be either a program control a volume control or a combination of both Ask your hearing care professional for your indiv...

Page 10: ... 312 and jazzST 10 short melody Wireless synchronization jazzST 312 Dir W only Opposite ear beeps the same as side being adjusted Push button as volume control If your push button has been configured as a volume control either Push the button on your right hearing aid to increase the volume and Push the button on your left hearing aid to decrease the volume or Push the button to step through your ...

Page 11: ...turn the volume control backwards towards back of head The volume control can be disabled by the hearing care professional As you change the volume level your hearing aids will beep Volume setting Beeps Suggested volume level 1 beep Turning volume up short beep Turning volume down short beep Maximum volume level 2 beeps Minimum volume level 2 beeps ...

Page 12: ...Control unscrew the magnet from the keychain housing and hold it inside the ear canal without touching the hearing aid keychain housing IIC Remote Control Promptly remove the magnet as soon as your hearing aid is in the desired program or the volume is ideal for you If you use a medical device like a pacemaker or ICD device implantable cardioverter defibrillator please read the specific user guide...

Page 13: ... App Compatibility information stream remote App can be used on phones with Bluetooth Low Energy LE capability Please find phone compatibility details on hansaton com en int professionals support compatibility checker html Please find the instruction for use on hansaton com en int consumers support user guides html Install stream remote App for iPhone users please scan the code Install stream remo...

Page 14: ...f Bluetooth enabled devices This will pair both hearing aids simultaneously A beep confirms successful pairing Consult your phone user guide for instructions on pairing a Bluetooth device with your phone It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology After the initial pairing your hearing aids will connect automatically to the de...

Page 15: ...microphones Making a call Enter the phone number and press the dial button You will hear the ring tone through your hearing aids Your hearing aids pick up your voice through the microphones Accepting a call When receiving a call a calling notification will be heard in the hearing aids The call can be accepted by a short press on the push button on either hearing aid less than 2 seconds or directly...

Page 16: ...ush button on either hearing aid more than 2 seconds or directly on your phone Rejecting a call An incoming call can be rejected by a long press on the push button on either hearing aid more than 2 seconds or directly on your phone long press 2 sec long press 2 sec ...

Page 17: ...ization works for both the push button and the rotary dial For example if your push button is configured as a program control when you push the button on one hearing aid the program will change on both hearing aids 14 Flight mode jazz ST 312 Dir W Your hearing aids operate between 2 4 GHz 2 48 GHz frequency range When flying some operators require all devices to be switched into flight mode Enteri...

Page 18: ...12 and jazz ST 10 models Telecoils pick up electromagnetic energy and convert it into sound Your hearing aids may have a telecoil option that can help you listen in public places equipped with telecoil compatible assistive listening devices such as a loop system When you see this symbol a loop system is present and may be compatible with your hearing aids Please contact your hearing healthcare pro...

Page 19: ... regarding product safety see chapter 22 General information Before using hair spray or applying cosmetics you should remove your hearing aid from your ear because these products may damage it Daily Daily cleaning and the use of a drying system is highly recommended Your hearing care professional will be glad to advise you Never use household cleaning products washing powder soap etc to clean your...

Page 20: ... please see your hearing care professional 17 Operating transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in this user guide Please ensure to use transport and store the hearing aids according to the following conditions Use Transport Storage Temperature 0 to 40 C 32 to 104 F 20 to 60 C 4 to 1...

Page 21: ...e and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aid about the terms of the local warranty International warranty Sonova AG offers a one year limited international warranty valid starting from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid itself but not accessories such as batteries The...

Page 22: ...of conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Regulation MDR 2017 745 and complies with Radio Equipment Directive 2014 53 EU The full text of the EU Declarations of Conformity can be obtained from the manufacturer via the following web address https www hansaton de en declarations of conformity Australia New Zealand Indicates a device s com...

Page 23: ...e reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful inte...

Page 24: ...Hands free profile A2DP Compliance with emission and immunity standards Emission standards EN 60601 1 2 IEC 60601 1 2 EN 55011 CISPR11 CISPR32 CISPR25 EN 55025 CISPR25 EN 55025 Immunity standards EN 60601 1 2 IEC 60601 1 2 EN 61000 4 2 IEC 61000 4 2 EN IEC 61000 4 3 IEC 61000 4 3 EN 61000 4 4 IEC 61000 4 4 EN 61000 4 5 IEC 61000 4 5 EN 61000 4 6 IEC 61000 4 6 EN 61000 4 8 IEC 61000 4 8 EN 61000 4 ...

Page 25: ...nstructions adhere to the requirements for an applied part ofType B of EN 60601 1 The surface of the hearing aid is specified as applied part ofType B Copyright symbol Indicates the Authorized representative in the European Community The EC REP is also the importer to the European Union This symbol indicates that it is important for the user to read and take into account the relevant information i...

Page 26: ...cal device can be identified Transportation and storage temperature limitation Transportation and storage humidity limitation Transportation and storage atmospheric pressure limitation Keep dry This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission IP Rating Ingress Protection Rating IP68 rating indicates that ...

Page 27: ... maintenance Consult your hearing healthcare professional Cause Possible remedy Issue Not loud Low volume Turn up volume see hearing healthcare professional for models without a manual volume control or if problem persists Low battery Replace battery Hearing aids not inserted properly See Putting on the hearing aid Remove and reinsert carefully Change in hearing Consult your hearing healthcare pro...

Page 28: ... ear Poorly fitting hearing aids Consult your hearing healthcare professional Cause Possible remedy Issue Not clear distorted Poorly fitting hearing aids Consult your hearing healthcare professional Hearing aids blocked with ear wax See Care and maintenance Consult your hearing healthcare professional Low battery Replace battery Issue low volume on landline telephone Low volume Turn up volume Tele...

Page 29: ...earing and will not prevent or improve a hearing impairment resulting from organic conditions Infrequent use of a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading Hearing aids are suitable for the home healthcare environment and due to th...

Page 30: ...manufacturer or a representative Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing The Tinnitus feature is intended for use by people with tinnitus who also desire amplification It provides supplementary noise stimulation which can help defocus the user s attention from their tinnitus Intended patient population This devic...

Page 31: ...he ear i e closed ear canal absence of the auricle Neural hearing loss retro cochlear pathologies such as absent non viable auditory nerve The primary criteria for the referral of a patient for a medical or other specialist opinion and or treatment are as follows Visible congenital or traumatic deformity of the ear History of active drainage from the ear in the previous 90 days History of sudden o...

Page 32: ...reatment If the patient has given their informed and competent decision not to accept advice to seek a medical opinion it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations The recommendation will not have any adverse effects on the patients health or general well being The records confirm that all necessary considerations about the patie...

Page 33: ...rt of the body whether the battery is used or new Keep out of the reach of children individuals with cognitive impairment or pets If you suspect that a battery was swallowed or placed inside any part of the body immediately consult your physician without any delay jazzST 312 Dir W hearing aids operate between 2 4 GHz 2 48 GHz frequency range When flying please checkif flight operator requires devi...

Page 34: ...ediately as the hearing aid or its parts can be choking or poisonous hazard The following is only applicable for persons with active implantable medical devices i e pacemakers defibrillators etc Keep the wireless device at least 15 cm 6 inches away from the active implant If you experience any interference do not use the wireless hearing aids and contact the manufacturer of the active implant Plea...

Page 35: ...d be observed to verify that they are operating normally The hearing aids specially programmed for each hearing loss must only be used by the intended person They should not be used by any other person as they could damage hearing Patients implanted with magnetic externally programmable CSF shunt valves may have a riskof experiencing an unintended change in their valve setting when exposed to stro...

Page 36: ...earing aid Always use new batteries for your hearing aid In case a battery is leaking replace it immediately with a new one to avoid any skin irritation You can return used batteries to your hearing care professional The batteries used in these hearing aids should not exceed 1 5 Volts Please do not use silver zinc or Li ion lithium ion rechargeable batteries as these may cause severe damage to you...

Page 37: ...dard the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions The sum of the hearing aid rating e g M2 T2 2 and the telephone rating e g M3 T3 3 is 5 and any combination that equals 5 will provide normal use a sum of 6 or greater would indicate excellent performance The equipment perfo...

Page 38: ...nnitus management program to provide temporary relief from tinnitus It should always be used as prescribed by your audiologist The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions Sound enrichment coupled with instructional counseling is an established approach to managing ti...

Page 39: ...ospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the e...

Page 40: ... will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs Ifyou have reservationsaboutyour abilityto adaptto amplification you shouldinquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide...

Page 41: ..._________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ ______________________________...

Page 42: ...European Union Sonova Deutschland GmbH Max Eyth Str 20 70736 Fellbach Oeffingen Germany Pat www sonova com en intellectualproperty Australian Sponsor Evertone Pty Ltd 15 51 53 Spring St Bondi Junction NSW 2022 Australia ...

Page 43: ...029 6680 02 V1 00 2022 06 CZ 2022 Sonova AG All rights reserved 7 6 1 3 3 8 9 5 7 2 8 0 3 Manufacturer Sonova AG Laubisrütistrasse 28 CH 8712 Stäfa Switzerland www hansaton com ...

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