WARRANTEE
For the service
In accordance with the consumers dispute settlement regulations (notification of the Fair Trade
Commission), Handong Hydro carries out a warranty for the product as follows. In case that you
request service, Handong Hydro will provide service to your request. We will give a response
regarding the warranty and details within 14 days from the request.
Date of purchase
Sales price
Warrantee period
Model Name
One year
H
2
-mini
Address
Address
Customer
Name
Telephone
Salesperson
Name
Telephone
Free service
Warranty period will be reduced in half if you use the product for a business purpose.
Types of customer damage
Within warranty period After warranty period
In case that an exchange is not possible
Refund
N/A
In case that the same failure occurs less than
two times within warranty period
Free repair
Paid repair
In case that the same failure occurs three times
within warranty period
Exchange or refund
Paid repair
In case that failure occurs five times for different
reasons within warranty period.
Exchange or refund
Paid repair
If a business loose the product that a customer
demands to repair.
Exchange
Exchange
Damages incur during the transportation.
Exchange
N/A
Paid service
Category
Details
If it not a product
failure
Other cases
If a failure occurs
due to the
negligence of a
customer
■
Loss of product due to the movement of product or moving of a house
■
Inexperienced use of product by a customer
■
Internal cleansing service request
■
Product failure due to natural disasters (lightning, fire, damage from sea wind, flood
damage, etc.)
■
In case that the lifetime of consumable parts are expired (chlorine remover, etc.)
■
In case that a customer lost consumables by mistake
■
In case of product failure due to the negligence of a customer or modification
■
In case that a product failure occurs due to the wrong electricity capacity
■
In case that a product failure occurs due to an external shock or falling of the product
■
In case that a product failure occurs due to A/S by staffs not affiliated with Handong Hydro
■
In case that a product failure occurs due to the use of components or options not
specified by Handong Hydro
■
Product failure due to a non-adherence of precautions in the manual
