Handicare WINNER 2004, Service Manual

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Preface
8 Version 2011v3
Warranty stipulations concerning the scooter
In the following warranty and liability stipulations the terms and definitions as summed up hereafter must be
explained as follows:
•
Product:
The hand-operated or electrical wheelchair or scooter manufactured and delivered by
Handicare.
•
Customer:
The person who directly obtains a Product from Handicare or an authorized representative.
•
Dealer:
The person who delivers a Product obtained from Handicare to customers or third parties.
•
User:
The person who uses a Product manufactured by Handicare.
Irrespective of what is determined concerning warranty conditions applicable to the Product, in any case the
following applies with regard to the warranty:
1.
Except insofar as described otherwise Handicare guarantees the Product for its suitability for the purpose for
which the Product is intended - all of these points as described in this manual - and for the quality of the
material of which the Product is made and the manner in which the Product is manufactured.
2. Repairs or replacement of parts of the Product that may be necessary as a result of faults that are based on
qualitatively faulty material or manufacturing errors will be executed free of charge, as long as such faults
occurred within one (1) year after the date of delivery of the Product to the Customer. The parts to be
replaced must be shipped post-paid to Handicare. Disassembly or assembly of these parts is for the
expense of the Customer. Therefore the following cases are not eligible for free repair or replacement as
meant above:
-
The repair or replacement that is necessary in connection with faults that arise after one (1) year after
the date of delivery of the Product to the Customer;
- The repair or replacement that is required in connection with faults due to improper or careless use of
the Product or that are based on the Product being used for another purpose than the one for which it is
intended, in which regard it applies that if the Customer is a Dealer, this Dealer will indemnify Handicare
against possible claims from Users or other third parties for faults based on an incorrect or careless use
of the Product;
- Parts that are subject to wear, and the need for repair or replacement of the parts are the actual
consequence of normal wear. These can include, but are not limited to, tires, shrouds, arm-pads,
seatings etc.
3. Irrespective of that stipulated under 2, it applies as far as an electric Product is concerned that with regard to
the battery that forms part of the Product warranty is only given in case of faults or non-functioning of the
battery that are demonstrably the direct consequence of material or manufacturing errors. A fault or non-
functioning of the battery as a result of normal wear is not covered by the warranty as meant in these
warranty stipulations. Similarly not covered by the warranty are faults or non-functioning that are the
consequence of improper or unprofessional use of the Product or the battery that is part of the Product,
including the incorrect charging of the battery and the failure to carry out timely and good maintenance, in
which context it also applies that if the Customer is a Dealer, this Dealer will indemnify Handicare against
possible claims from Users or other third parties that are based on the above mentioned improper or
unprofessional use of the Product or the battery that is part of the Product. Handicare does not guarantee
batteries provided by dealers or purchased by the customer.
4. The warranty conditions as mentioned in above stipulations in any case become null and void if:
-
The guidelines of Handicare for the maintenance of the Product are not, or insufficiently, followed;
-
A necessary repair or replacement of parts is based on neglect, damage or abuse of the Product or a
use of the Product for another purpose than the one for which it was intended;
- Parts of the Product are replaced by parts of another origin than those which Handicare uses and/or
parts of the Product are replaced without the permission of Handicare.
5. The warranties as mentioned in stipulations 1 through 3 also become null and void if what is involved is re-
used by a new user within the warranty period and that such re-use necessitates adaptations to the product
and those adaptations are carried out without the instructions and/or at the order of Handicare.
6. To retain rights under the above delineated warranties the Customer must, in case of damage or other
calamities, as rapidly as possible contact Handicare and inform them as fully as possible. The possibility of
taking recourse to the above-mentioned warranty conditions becomes null and void for the Customer in any
case after 20 workdays after the claim situation or the calamity arises that was the reason for the recourse to
the guarantee.
7. The replacement of a part or the repair or the reconditioning of the Product within a current warranty period
does not extend the warranty period.
8. Handicare gives no warranty on repair to or reconditioning of the Product carried out other than under order
of and/or at the instructions of Handicare. If repairs and/or reconditioning are executed by or on behalf of a
Customer, the Customer indemnifies Handicare with respect to the claims of third parties who result, in the
broadest sense of the word, from such repairs or reconditioning.
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