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HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
Warranty
This outdoor patio product has a limited residential domestic warranty from the date of the original retail purchase, that the product will be
free from defects in material and workmanship and is valid for the original retail purchaser only, with the original sales receipt including
purchase date, and is not transferable. In certain warranty claim cases, photographs and or visual inspection reports may be required.
Should replacement of the warranted item(s) be unavailable, the manufacturer reserves the right to substitute items of our choice that are
of similar style and quality. [Warranty coverage period depends on the purchased item.] This Warranty does not apply to any damage caused
to the product as a result of the product being used in a commercial or industrial setting. The terms of this warranty are subject to change
without notice.
Steel Frame
– 3 Years: We warranty the frame to be free of manufacturing and workmanship defects to the original purchaser for three
years. If the steel frame fails structurally within three years from the original date of purchase, the manufacturer will replace the frame in the
original finish and style whenever possible at no charge to the original purchaser.
Finishes
– 1 Year: Finishes shall be warranted against cracking, blistering, or peeling for one year as long as the unit has not been
scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered. Fading resulting from exposure to either
harsh elements or chemicals is not covered. Due to unique nature of hand-applied finishes, fading and wearing of hand-applied finishes are
not included in this warranty.
Fabric
– 3 Years: If fabric on a cushion or sling on the product separates within three years from the original date of purchase, the
manufacturer will replace the fabric in the original color and pattern whenever possible at no charge to the original purchaser with proof
of purchase. The replacement shall be on the individual item or items not on the complete collection or setting. Any installation charges are
the sole responsibility of the original purchaser. Fading and/or discolorations due to exposure to elements, chemicals, and spills are not
covered. Foam and padding are excluded from this warranty.
Alternative Tops
– 1 Year: Alternative table tops (non-metal) are warranted for one year for defects. Glass and tile tops are not covered
in this warranty.
Warranty Exclusions:
Failure to follow general care and maintenance guidelines will void the warranty. Excluded from the warranty are
any products used for commercial, industrial, contract or any other nonresidential purposes, display models, clearance items, or items
purchased “as is”, freight damage, products damaged by acts of nature such as, but not limited to, freezing or high winds, extreme climate
conditions, vandalism, fire, abuse, or improper assembly. Fading and discolorations from exposure to the elements, chemicals, oils, spills
or fluids; hardware against corrosion or rusting; splitting or buckling of tubing resulting from exposure to water and freezing temperatures
are not covered. After 90 days from date of purchase, shipping and handling charges are the original purchasers responsibility. Also excluded
are purchased or replacement parts; plastics, normal fading, scratching, or chipping of the finish, staining or discoloration of furniture,
accidental damages, repairs, or modifications by consumer, normal wear and tear. Exclusion also includes loss of time, inconvenience,
travel, packaging, and/ or any other incidental damages. Lack of original receipt will void warranty. At no time shall the manufacturer’s
responsibility exceed the value of the replacement product. The manufacturer reserves the right to substitute similar product of same quality
if model in question is no longer in production or available.
Contact the Customer Service Team at 1-855-HD-HAMPTON or visit HAMPTONBAY.COM.
