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HAMPTONBAY.COM
Please contact 1-877-527-0313 for further assistance.
Troubleshooting
Problem
Possible Cause
Solution
No water comes out.
The hose is bent or
crushed.
□
Disconnect the power supply and check for a bent or crushed hose.
There is not enough water
in the fountain.
□
Verify the water level in the fountain and add more if it is not adequately filled.
The pump is not working
properly.
□
Disconnect and re-connect the power to the pump several times.
The water is not
circulating properly.
□
Run the pump for several minutes to give the pump time to get the water
circulating.
The pump is not
completely immersed in
water.
□
Ensure the pump is completely immersed in water.
The fountain is not level.
□
Ensure that the fountain is level.
The water intake hose is
full of debris.
□
Check for and remove any debris in the water intake hose.
