12
Troubleshooting
PROBLEM
PROBABLE CAUSE
SOLUTION
The burner will not light with a
match.
Check if the LP gas tank is empty.
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Replace the tank if it is empty.
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The LP gas tank is low or empty.
Replace the LP gas tank.
There is an LP gas leak.
The coupling nut and regulator are
not fully connected.
1. Turn the LP gas tank valve to “closed”.
2. Wait 5 minutes for gas to clear.
3. Follow the “Check for Leaks” section.
Turn the coupling nut about one-half to three-quarter additional turn until
solid stop. Tighten by hand only - do NOT use tools.
The burner ports are clogged or
blocked.
The LP gas tank is empty.
There is a sudden drop in gas
The safety device may have been
activated.
Clean the burner/venturi tube.
Replace the LP gas tank.
1. Turn the control knob to “OFF”.
a. Turn the control knob “OFF”.
b. Remove the LP gas tank.
c. Wait one minute.
d. Attach the LP gas tank.
e. Perform a leak check per the “Check for Leaks” section.
full burner.
The burner ports are clogged or
blocked.
Clean burner ports.
A new burner may have residual
manufacturing oils.
There are spider webs or insect
nest in the burner/venturi tube.
There is poor alignment of the valve
to the burner/venturi tube.
There are high or gusting winds.
The LP gas tank is low on gas.
tripped.
Clean the burner/venturi tube.
Ensure the burner/venturi tube is properly engaged with valve.
Spider webs or insect nests are in the
venturi.
Clean the burner/venturi tube.
Clean the burner/venturi tube.
The flame goes out.
Replace the LP gas tank.
the venturi/burner tube).
The burner and/or burner/venturi
tube is blocked.
Clean the burner and/or burner/venturi tube.
weather, with temperatures
below 50°F.
Ice has built up on the outside of the
LP gas tank because the vaporization
process is too slow.
1. Turn off the unit per the “Turning Off” section;
2. Replace the LP gas tank with a spare LP gas tank;
3. Reconnect the LP gas tank per “Installing LP Gas Tank” section;
4. Follow the “Check for Leaks” section;
