Troubleshooting
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Do not connect the fan with wall mounted variable speed control(s).
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Make sure the frequency switches are set correctly.
The fan wobbles.
The remote control is
not working.
Problem
Problem
Solution
Solution
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Check the main and branch circuit fuses or breakers.
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Check the line wire connections to the fan and switch wire connections in the switch housing.
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Check to make sure the frequency switches from the remote control and receiver are set to the same
frequency.
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Make sure all motor housing screws are snug.
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Make sure the screws that attach the fan blade to the motor hub are tight.
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Make sure the wire nut connections are not rattling against each other or the interior wall of the switch
housing.
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Allow a 24-hour "breaking-in" period. Most noises associated with a new fan disappear during this
time.
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If using the ceiling light kit, make sure the glassware is secured tightly.
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Make sure there is a short distance from the ceiling to the canopy. It should not touch the ceiling.
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Make sure your ceiling box is secure and that rubber isolator pads are used between the mounting
bracket and outlet box.
The fan will not start.
The fan sounds noisy.
WARNING:
Make sure the power is off at the electrical
panel box before you attempt any repairs. Refer to step 7
“Making the electrical connections” on page 12.
17
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Please contact 1-855-HD-HAMPTON for further assistance.
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Check that all blade and blade arm screws are secure.
Most fan wobble problems are caused when blade levels are unequal. Check this level by selecting a
point on the ceiling above the tip of one of the blades. Measure from a point on the center of each blade
to the point on the ceiling. Rotate the fan until the next blade is positioned for measurement. Repeat for
each blade. Measurement deviations should be within 1/8 in. Run the fan for ten minutes.
Use the enclosed blade balancing kit if the blade wobble is still noticeable.
