Troubleshooting
PROBLEM
PROBLEM CAUSE
SOLUTION
The flame and heat are low
when the valve is turned to
high.
The propane lighting procedure
was not followed correctly.
Ensure lighting procedure is followed carefully. The valve must be in
the off position when the tank valve is turned on. Turn the tank on
slowly to allow pressure to equalize. See Lighting Instructions in the
Operating section.
Burners burn with yellow
flame, accompanied by the
smell of gas.
There is possibly a spider web or
other debris.
Thoroughly clean the burner venturi. See the Maintenance section.
The burner will not light with
the igniter, but will light with
a match.
The battery is either dead or
installed incorrectly.
There is a loose electrode wire or
switch terminal wires.
Check the installation or replace with a new battery.
Check that the electrode wire is firmly pushed onto the terminal on
the back of the igniter. Check that the lead wires from the module to
the ignition switch (if equipped) are firmly pushed onto their
respective terminals.
The burner will not stay lit
when control knob is
released.
The knob is not being held in long
enough.
It is too windy outside.
Lava rock or debris are in the
ignition area of the burner
preventing the thermocouple from
being fully engulfed in flame.
Either the thermocouple or
thermocouple connection is dirty.
Either the thermocouple or valve
is faulty.
The thermocouple must have time to heat up. Hold the knob in for
30 seconds after the burner lights, then release.
The unit will shut down if winds are greater than 10 mph (16 km/h).
Either locate the fire pit to a different area or use when it is less
windy.
Ensure there is no lava rock or other debris in the ignition area, and
that the small hole below the thermocouple is unobstructed.
Clean the thermocouple and clean the connection between the valve
and thermocouple. Ensure the connection is properly tightened.
Replace thermocouple and/or valve.
The regulator is humming.
This is a normal occurrence on hot
days.
This is not a defect. It is caused by internal vibrations in the regulator
and does not affect the performance or safety of the gas heater.
Humming regulator will not be replaced.
The valve is set to high but
there is low heat output.
There is also a rumbling noise
and a fluttering blue flame at
the burner surface.
There is not enough gas.
The supply hose is pinched.
The burner orifice is either dirty or
clogged.
There are spider webs or other
matter in venturi tube.
The propane regulator is in a “low
flow” state.
Check the gas level in the propane cylinder.
Reposition the supply hose as necessary.
Clean the burner orifice.
Clean out the venturi tube.
Ensure the lighting procedure is followed carefully. All valves must
be in the off position when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See the Lighting Instructions in
the Operating section.
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HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
