4
Frequently Asked Questions
Before use of technical assistance, please find answers to frequently asked
questions listed below.
I can not connect to download the app from the market
The tablet have to be updated, contact the technical assistance via the support
area of the Hamlet website.
Tablet does not start
Press the reset button on the tablet (if present) for at least 3 seconds and
restart the device. If the problem persists, restore the firmware of the tablet
following the instructions provided in the support area of the Hamlet website.
An accessory of the tablet is not working (e.g. power supply)
Contact technical support by e-mail to get the replacement of the defective part
only at [email protected].
The touch screen does not respond well or is not accurate
With the battery level close to zero or tablet connected to the power supply,
electrical interference may make the tablet touch screen inaccurate. Charging
the batteries or disconnecting the power supply is restore full functionality.
If I connect the tablet to a PC or pen drive can not transfer files
To activate the connection between tablet and computer the "Turn on USB
storage" must be enabled (see section 4 of the manual). For connecting
peripherals such as pen drives, memory card readers or external hard drives a
