Document #101-0079
14
11/30/17
TROUBLESHOOTING
The following troubleshooting guide is for Tokenote
®
programming errors only.
TROUBLESHOOTING FOR TOKENOTE
®
PROGRAMMING ERRORS
ERROR
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
3.0
3.1
Tokenote
®
not found
• Tokenote
®
is not stored into
memory
• Program Tokenote
®
into
memory
3.2
No marker found on
Tokenote
®
• Weak Tokenote
®
• Weak mag head signal
• If error continues,
return for service with a
sampling of Tokenotes
®
3.4
Primary < >
Secondary
• Primary and secondary
Tokenote
®
signals do not
match
• Clear Tokenote
®
from
memory and reprogram
• Return for service
3.5
Programming error
• Run Tokenote
®
or training
coupon again
3.6
12 coupon limit reached
• 12 training coupons have
already been stored into
memory
• Clear Tokenote
®
and
reprogram with a
maximum of 12 training
coupons
3.7
Unable to store Tokenote
®
-
‘Storage Full’
• Tokenote
®
storage memory
is full
• Clear out of memory at
least one Tokenote
®
and
then reprogram in new
Tokenote
®
3.8
Serial RAM chip corrupted
• Tokenote
®
stored, memory
has been corrupted
• Defective PCB
• Clear all Tokenotes
®
from
memory and reprogram
• Return for service
VII. ERROR CODES
