Hamilton HTK Programming Manual Download

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HTK & CTK

PROGRAMMING MANUAL

Document #101-0243

02/01/18

Summary of Contents for HTK

Page 1: ...HTK CTK PROGRAMMING MANUAL Document 101 0243 1 02 01 18...

Page 2: ...28 Buy Up Items 31 Configure Buttons 33 Events 37 Welcome Messages 40 Proceed Prompts 42 Tokenotes 45 Token Coins 48 Code Coupons 50 Code Coupon Receipts 54 RFID Basic Settings 56 Change Rule 57 Queue...

Page 3: ...7 Gate 99 Validator 101 Hoppers 103 Receipt Printer 105 Coin Mechanism 113 Programming IDX Coin Mech 115 Canadian Coin Programming 116 Australia Coin Mech Programming 117 Bill Dispenser 118 POS 122 Ca...

Page 4: ...pad on the door type in the default user ID and Passcode User ID 00 Passcode 12345 then hit enter HTK s with a touch screen When you are at the log in screen a small keypad will appear under the Passc...

Page 5: ...CTK is a cashless transaction kiosk so the following options will need to be turned OFF in the CTK At the HTK using the USB mouse click in any white box a small keyboard will appear in the bottom lef...

Page 6: ...ton will allow you to clear an error that may have occurred and reset the HTK The blue Operational Mode button will take you back to the operational screen viewed by customers The white banner at the...

Page 7: ...irst four steps Step 1 Set up Region this should have been set at the factory Step 2 Set up network LAN Step3 Create a user and rights Step 4 Enable remote access After these four steps are complete y...

Page 8: ...white Version box displays the name and version of the payment application for credit card acceptance along with the credit version The application version is the current version on the HTK software...

Page 9: ...s as you enter into them Once you enter into a category you will notice an orange Back button This button will take you back to the previous page If you keep selecting the back button you will eventua...

Page 10: ...the rest of the equipment Due to this after changing the region you will be required to reconfigure your Hoppers Validator and Bill Dispenser These settings cannot be changed from this screen see Lan...

Page 11: ...e alternative on the operational menu of the HTK display Voice Selecting Male or Female for the voice option will change how the HTK speaks the menu prompts Default Language The language you select fo...

Page 12: ...gs Turn the top lock so the login screen comes up Enter in user ID 00 password is 12345 At this screen hit the Service Mode button At this screen hit the Service Mode Reboot button Document 101 0243 1...

Page 13: ...program to make changes Then this screen will come up On this screen the customer will have to swipe up on the screen if it s a touchscreen or just click on it if they have a mouse hooked up Document...

Page 14: ...ge the time and date first Set the time zone correctly if not already set Setting IP addresses statically Click on the folder in the lower left hand corner Where it says this pc at the top type in cmd...

Page 15: ...50 or whatever ip you want to check If there is a response in ms that address is being used try another Once you know what ip to use right click on the computer in the lower right hand corner This wi...

Page 16: ...Click on Ethernet Then click on properties Document 101 0243 16 02 01 18...

Page 17: ...mask and gateway Also put in the DNS addresses Then hit OK OK close then close the networking window Once you are back at the desktop make sure there are no errors on the network properties by looking...

Page 18: ...low there something is not right Re check your settings Once the IP addresses are set right click on the icon that says Exit Service Mode Then hit yes on this screen Then type in a Y for yes here Docu...

Page 19: ...Then hit enter The HTK will reboot and load the wash program You will see the initialization screen next Then it will go to the wash selection screen Document 101 0243 19 02 01 18...

Page 20: ...Icon It is in the upper left hand corner under the Recycle Bin Double click it If they don t have the Logmein Icon you can start a session by opening Internet Explorer The type in www logmein123 com...

Page 21: ...t Select ADD User Enable User click in the box to enable the user it will switch to ON or OFF If at any point you want to disable the user simply click in the box to change it to OFF and select activa...

Page 22: ...ess or text message email address where the verification code will be sent in order to remote access the HTK Also if the user will receive notification from the HTK Rights click on the tab at the top...

Page 23: ...Item Prices Select Select Select Select The screen should look like this Document 101 0243 23 02 01 18...

Page 24: ...up to 8 separate packages You may use as many or as few as you wish Once you have completed these settings click Save and activate changes to save the settings Then click the back button to the previ...

Page 25: ...Item Details Select Select Select Select The screen should look like this Document 101 0243 25 02 01 18...

Page 26: ...re available by default Those wash names are listed below You can hit the play button to hear the voice prompt that you selected Details This allows you to type in the text that you want to display on...

Page 27: ...uired Not all set ups will require using a SKU Upgrade Mode Here you have 3 options to choose from Package Upgrades is selected if you want to prompt your customer to upgrade to a better wash Buy Up I...

Page 28: ...Item Buy Ups Select Select Select Select The screen should look like this Document 101 0243 28 02 01 18...

Page 29: ...one after another in order NOTE Contact Hamilton manufacturing before using video to be sure it is compatible To upload a video into the HTK you must have remote access to the unit and be connected Se...

Page 30: ...ash manufacture for these settings This would also be used with the Hamilton Hosted Solutions Upgrade Mode Buy Up Items allows the option of providing services after the initial wash package has been...

Page 31: ...Buy Up Items Select Select Select Select The screen should look like this Document 101 0243 31 02 01 18...

Page 32: ...nt the repeat enabled Click in the box to turn OFF if you do not want the machine to repeat the message to the customer Buy Up Message Start Delay The amount of time the buy up voice message will wait...

Page 33: ...shes during an event that you have setup in the Events section Use the pull down arrow to change the Event you are modifying Single function click in the box to turn OFF ON the Single Function if you...

Page 34: ...k like When the single button is OFF it will allow you to use up to 8 packages The buttons tab seen below allows you to select the position of the washes that you setup in Item Details Using the pull...

Page 35: ...This is how it will display to the customer Another example would be 2 packages on each side of the screen Document 101 0243 35 02 01 18...

Page 36: ...l not be able to push refund to get money back The Hold Cash Credits button will determine if the machine will hold on to a cash credit that is not used For example if cash is inserted into the HTK an...

Page 37: ...like this This is the default base screen for the Events menu From this screen you have the ability to instantly put the HTK out of service with a custom Closed message This can be done by filling th...

Page 38: ...situations where you wish to run the special for a predetermined amount of time sometime in the future For example an upcoming holiday week Daily event types are for specials that you want to run eve...

Page 39: ...ke this Close This is an option that would allow you to make an event to close down the HTK for the duration of the event By default the option will show Use Base Value which means that it will stay o...

Page 40: ...ettings click activate changes to save the settings Then click the back button to the previous page Continue to click Back until you are at the page you need Welcome Messages Select Select Select The...

Page 41: ...r computer to find your custom prompts NOTE The browse button can only be seen when you remote into the HTK Message 1 Video Is a video that the HTK will play for the customer This can be added with cu...

Page 42: ...back button to the previous page Continue to click Back until you are at the page you need Proceed Prompts Select Select Select Select The screen should look like this Proceed Prompt This is the mess...

Page 43: ...uy Up Items Cycles through videos while waiting for buy up choices Click on the select button You can then browse your computer to find your custom prompts NOTE Contact Hamilton Manufacturing before u...

Page 44: ...prompts click on the Browse button You can then browse your computer to find your custom prompts Click on the Timeout tab Proceed Timeout This is the time in seconds that the HTK will display the proc...

Page 45: ...Tokenotes Select Select Select Select Select The screen should look like this Click Add New Document 101 0243 45 02 01 18...

Page 46: ...If the Tokenote is only good for one specific wash package leave the default value at 0 Description This is a text field for entering a description of the Tokenote discount Exclusive Use When checked...

Page 47: ...ke that Tokenote good for only one package If you want to make the Tokenote good for one package put the value of the Tokenote under that package and then leave 0 00 amount under the remaining package...

Page 48: ...hould look like this Select Add New Token coin 1 Value Is the value of the token Mode Single Credit Allows only a single token to be deposited per transaction Multiple Credit Allows multiple tokens to...

Page 49: ...eat this step for each Token that will be accepted Once you have completed these settings click activate changes to save the settings Then click the back button to the previous page Continue to click...

Page 50: ...Code Coupons Select Select Select Select Select Select The screen should look like this Click Add New Document 101 0243 50 02 01 18...

Page 51: ...sterisk Leaving the box OFF the numbers will be visible on the display when entering the code Coupon Code click the blue number Coupon Key This is where you will enter the code number you want to use...

Page 52: ...display all of the codes that are programmed in the machine Enable Turning ON will enable the code to be used at the machine If the box id OFF the code will be disabled Default Value This is the valu...

Page 53: ...o be used you must uncheck the enable box If you will never use this code again it is suggested that you delete the code coupon all together Once you have completed these settings click activate chang...

Page 54: ...ct Select Select Select Select Select The screen should look like this Coupon Barcode Std This is for the type of barcode that will be printed on your receipt Code39 Code128 Coda bar ITF QR Code Docum...

Page 55: ...rinted on a receipt will follow the same rules as a normal code coupon It will always be good until it has been disabled or deleted Printed When a QR Code is selected what is typed in this box will pr...

Page 56: ...able for the package those buy up items will be offered to the customer for additional money If they don t wish to purchase the optional buy up item s then they press DONE If there are no buy up items...

Page 57: ...settings Then click the back button to the previous page Continue to click Back until you are at the page you need Change Rule Select Select Select Select The screen should look like this Click on Add...

Page 58: ...before any other change Priority If you have more than one change rule you can choose which rule has the most priority Using the pull down select which priority 1 being the highest priority 9 being t...

Page 59: ...ed package In scenarios that would use this function the receipt is generally then shown to an attendant that would provide the customer with whatever service they just purchased In most scenarios you...

Page 60: ...al This will change what kind of signal the HTK is expecting or looking for Active When the equipment is sending the HTK constant voltage it would be in service If it takes that voltage away that woul...

Page 61: ...ect Select The screen should look like this NOTE If you need more than eight relays you will need to purchase a second wash interface pan and harness this will expand the available relays to sixteen D...

Page 62: ...to control a gate up signal or a door up signal without interfering with the wash package vending When always use isolated vend is not checked the relay can be used as a 9th vend relay Isolated Durat...

Page 63: ...n a keypad The length of time these relays should be held depends on the requirements of the receiving equipment It should be the same amount of time a person would take to press and hold the button R...

Page 64: ...tches 1 2 and 3 should all be set to the ON position The wash interface pan 2 switch 1 should be ON Custom single relay Vend This is designed so the HTK can fire one relay from either of the wash inte...

Page 65: ...have completed these settings click activate changes to save the settings Then click the back button to the previous page Continue to click Back until you are at the page you need Document 101 0243 65...

Page 66: ...t Select Select The screen should look like this Ethernet Vend Enable This allows you to send package vending information via Ethernet if the receiving equipment is capable Turn ON to enable the ether...

Page 67: ...IP address assigned to the tunnel controller or receiving equipment Port This is the listening port of the tunnel controller or receiving equipment Once you have completed these settings click activat...

Page 68: ...k at the top to customize this field See below In this example we set the machine to wait 2 seconds before prompting the customer to deposit money The machine will wait for 10 seconds before prompting...

Page 69: ...Misc Messages Select Select Select Select Select The screen should look like this Application Title This is the name of the HTK that will display on the upper left wash select screen Select Item Promp...

Page 70: ...the customer This message is for your records only Once you have completed these settings click activate changes to save the settings Then click the back button to the previous page Continue to click...

Page 71: ...used to interface with certain manufacturers of equipment Specifically it is used in situations where the HTK is expected to print off a barcode on the receipt that is to be scanned or entered into a...

Page 72: ...enables that code to also print as a barcode Vend Barcode Std Selects which standard format is used to create the barcode Vend BC Term ID Chars Determines how many digits of the HTK Terminal ID will b...

Page 73: ...Terminal Name a name given specific to the HTK example HTK lane 1 This will help to determine which lane you are remote accessing In the example above the terminal name is Customer SERVICE Serial Num...

Page 74: ...s signal leave it set to Passive Out of Service Delay Here you can determine in seconds how long before the HTK goes out of service when we get an inhibit signal from the car wash on the wash in servi...

Page 75: ...connection on This should be set to 8050 unless instructed by Hamilton to change Listen SSL should be off unless instructed by Hamilton Retry Interval The time in minutes the HTK waits before trying t...

Page 76: ...cash management tab Enable Cash Management is the ability to add the starting amount of cash in the HTK As the HTK accepts money and dispenses money it will add and subtract from the proper categorie...

Page 77: ...save then activate changes to save the settings Then click the back button to the previous page Continue to click Back until you are at the page you need NOTE for Sonny s Autopilot set up please cont...

Page 78: ...s before allowing access Username Will be the email address you use to send out email Example example gmail com Password Is the password that was setup with the email you created Email from Is the ema...

Page 79: ...FTP Updates Select Select Select Select The screen should look like this Note THIS SHOULD NOT BE CHANGED UNLESS INSTRUCTED BY HAMILTON MANUFACTURING Document 101 0243 79 02 01 18...

Page 80: ...epted Value Card Using the pull down select which value cards you will be accepting if any Currently the HTK can accept Hamilton P2P cards Wash Card World Gift cards or Auto Pilot cards Accepted Track...

Page 81: ...ard whatever is typed in this box will appear on the screen before the value card balance Gift Card Balance Postfix When using a value card whatever is typed in this box will appear on the screen afte...

Page 82: ...Express is for EMV card processing using SCR200E reader Moneris is for the Verifone EMV reader in Canada eMatters is for legacy card processing in Australia Eway is for legacy card processing in Austr...

Page 83: ...formation will be entered A payment gateway is a secure connection from the bank to your storefront allowing your customers to make credit card purchases that directly deposit into your bank account H...

Page 84: ...actly as it was provided capital letters dashes etc Password The password is generally randomly assorted letters and numbers When entering the password just like the User ID it is important to pay att...

Page 85: ...o you by P2P Points to Partners Inc You must first set up an account with P2P Phone 888 488 7642 www pointstopartners com Document 101 0243 90 4 2016 P2P IP Address This is auto filled by the factory...

Page 86: ...This is auto filled by the factory and should not be changed unless instructed by a Hamilton customer service representative Credit Routing ID This is auto filled by the factory and should not be cha...

Page 87: ...you will enter from Wash Card Wash Card Port This is the port you will put in from Wash Card NOTE All information for this section should be provided by Wash Card Systems Once you have completed thes...

Page 88: ...elect The screen should look like this URL The service URL for World Gift is http wgchost com W3 Service asmx Merchant Number This number is referencing the customer s account and will be provided by...

Page 89: ...y World Gift Password This information will be provided by World Gift Once you have completed these settings click activate changes to save the settings Then click the back button to the previous page...

Page 90: ...0 31 Host Port This will always be 8052 Encryption Key Is going to be 12345678 Encryption Salt Is Hamilton Invalid Choice Text Is not used at this time Invalid Choice Text Audio Is not used at this ti...

Page 91: ...ness This is the percentage of brightness used to light the display The higher the percentage the brighter the display will be 100 is the brightest Logo Allows for adding a logo image to certain custo...

Page 92: ...na Green Ocean Blue Lava Red Bubbles 4 Bubbles 8 Hexagon 4 Hexagon 8 Hexagon 7 Block 4 and special edition seasonal releases You can also choose the color of the button NOTE Graphic buttons are only a...

Page 93: ...tage the brighter the screen saver will be Screensaver Timeout This is the amount of time in minutes the HTK must be idle before the screen saver will activate Screen Saver Video You have the ability...

Page 94: ...the proximity sensor is covered the HTK will automatically change back to the wash menu screen Hide indicators There are two black dots in the bottom middle of the display pay screen These indicators...

Page 95: ...Alerts Select Select Select Select The screen should look like this Document 101 0243 95 02 01 18...

Page 96: ...ill send an email if that particular error comes up Send SMS SMS stands for Short Message Service or text message If this is turned ON and the error occurs the machine will send a text message Send on...

Page 97: ...that are entered in this area Enable Alarm Relay turning this feature ON OFF will enable disable the alarm relay If there is an external security system at the location that is connected to the HTK t...

Page 98: ...eceipt the lowest number will display that tax first Example City tax and State tax Tax Rate This is the percentage rate being charged per transaction 100 being the maximum Compound If turned ON cause...

Page 99: ...Gate Select Select Select Select Select The screen should look like this Document 101 0243 99 02 01 18...

Page 100: ...e it will timeout when it does not get a signal from the gate safety loop When the car passes over the safety loop it will send the HTK a 24V signal cycle signal Once the HTK receives that 24V signal...

Page 101: ...re new setting is active Validator Type Using the pull down you ll want to select the validator type you are using Usually this is done in the factory so will you only need to change this if you chang...

Page 102: ...ou can choose none if this is a cashless machine Once you have selected the correct validator you can choose what bills you want to accept Turn ON the bills you want to accept and leave OFF for bills...

Page 103: ...o the hopper NOTE Coin types may differ depending on the Region selected NOTE Hopper and coin types are usually set at the factory There are 2 coin hoppers in the HTK Typically the left one is hopper...

Page 104: ...ow which coin type goes in which hopper It should show you what coins to put into it EX Quarter Dollar Token Once you have completed these settings click activate changes to save the settings Then cli...

Page 105: ...this dropdown to select whether or not the HTK will give a receipt for cash transactions There are 3 choices Always will print a receipt automatically when the transaction completes Never disables the...

Page 106: ...top of the receipt You can only add an image to use for this feature while remotely accessing the HTK Using the Browse button you can point to where on your computer the picture is that you would like...

Page 107: ...Once you have completed these settings click activate changes to save the settings Then click the back button to the previous page Continue to click Back until you are at the page you need How to loa...

Page 108: ...rods as shown 6 insert a clean edge of the paper into chute below the bottom guide rod The printer will automatically pull the paper in and print out a test page If printer paper comes out with nothi...

Page 109: ...How to Remove the paper from the printer 1 locate the blue knob on the left side of the printer 2 Push the blue knob all the way in 3 Pull paper out of the printer Document 101 0243 109 02 01 18...

Page 110: ...of the printer 2 Push the blue knob all the way in 3 Pull paper out of the printer 4 locate the thumb screw on the right side of the bracket 5 Remove the thumb screw pull the top portion of the bracke...

Page 111: ...6 Locate the two plastic tabs and gently pull outward allowing the printer head to hinge open 7 Clean out any and all paper Document 101 0243 111 02 01 18...

Page 112: ...8 Turn the blue gear located on the right side of the printer This will allow the rollers in the printer to rotate to be sure you have removed any and all paper jams Document 101 0243 112 02 01 18...

Page 113: ...ins three separate lines for programming Line 1 refers to positions 1 and 2 on the IDX coin mech line 2 refers to positions 3 4 on the IDX coin mech and line 3 refers to positions 5 6 on the IDX coin...

Page 114: ...pull down arrow select the coin type then select the line and finally the pulse Click on save To add another coin click add New Here is an example Click save the activate changes Document 101 0243 114...

Page 115: ...of the coin by depositing them into the acceptor as usual It is best to use 6 different coins since there are typically slight variations from coin to coin 6 After the 6 th sample coin is deposited th...

Page 116: ...l back to position 0 New Style Looney Position 2 on the IDX push the button one time for 1 pulse Run 6 coin samples Turn the dial back to position 0 Old Style Tooney Position 3 on the IDX push the but...

Page 117: ...ed to not modify the default programming in the HTK software under Coin Mechanism This way if categories are ENABLED in the Microcoin the coins will credit properly Refer to the default Coin Mechanism...

Page 118: ...differ between regions NOTE If you wish to dispense a Tokenote they must first be set up in order to see it as an option here See the Tokenote section of this manual Once you have completed these set...

Page 119: ...A or B When the cassette is inserted into the bill dispenser the dispenser will sense the magnets to determine whether it is cassette A or cassette B NOTE All spare bill box cassettes ordered from Ham...

Page 120: ...A sticker inside will also show how to load the cassette Lift the green flipper and pressure plate as the notes will be placed under them Document 101 0243 120 02 01 18...

Page 121: ...tes have been inserted replace the flipper and pressure plate back to their original position They will lay on top of the notes Close the lid and insert the cassette into the bill dispenser Document 1...

Page 122: ...6 digit Hamilton code system generating a 6 digit code HCS Tunnel Pass Hamilton Tunnel Pass system POS 4000 Unitec POS 4000 Unit Number When multiple HTK s are being used the POS system will identify...

Page 123: ...e screen will look like when an EMV type card reader is in use Card Reader Type this will auto fill and is not changeable at this screen SCR Serial Number this will auto fill when it communicates with...

Page 124: ...antenna is not connected Host Message Received this shows the date and time the HTK last received a message from the Payment Express host Depending on configuration this may be Never Test SCR Clicking...

Page 125: ...during installation of the RFID equipment and is rarely changed It s important to make note of the readers IP address for two reasons First you need to enter that address here in the HTK configuration...

Page 126: ...iosk The minimum value recommended for proper operation is 4000 milliseconds 4 seconds Blocklist Timeout After a tag has been processed and has left the field for the Out of Field duration the tag is...

Page 127: ...will also calculate how many bills or coins were accepted You will have to enable cash management before it will display on the configuration screen Select Select Select Select Turn ON the enable cash...

Page 128: ...Click back until you get to the Main Configuration screen Select The screen should look like this Document 101 0243 128 02 01 18...

Page 129: ...u a receipt The receipt will show how much cash was received by breaking it down into each denomination count Then the balance in The bill acceptor category is now reset to zero Repeat these steps for...

Page 130: ...ls are remaining in the cassette Add Using the key pad on the front of the HTK type in how many bills you are adding to the cassette You will enter the quantity of bills not the dollar amount The soft...

Page 131: ...keypad on the front of the HTK type in how many coins will be added to the hopper You will enter the quantity of coins not the dollar amount The software will calculate the dollar amount for you Afte...

Page 132: ...Document 101 0243 132 02 01 18...

Page 133: ...2 The Seller shall not be liable for any expense incurred by Purchaser incidental to the repair or replacement of equipment and Purchaser shall assume full responsibility for any freight or shipping c...

Page 134: ...rcumstances 8 No person or entity other than a factory trained representative or Hamilton Manufacturing Corp has performed or attempted to perform the subject repair or service 9 Using equipment which...

Page 135: ...1026 Hamilton Dr Holland OH 43528 P 419 867 4858 P 888 723 4858 F 419 867 4850 hamiltonmfg com Document 101 0243 135 02 01 18...

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