12
Troubleshooting –
Single-Serve Side
Coffee Maker will not brew/coffee not dispensing.
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Piercing Needle may be clogged. Always remove Gray Removable
Needle Holder. Clean Piercing Needle in Lid of Coffee Maker as shown
on page 10, or visit hamiltonbeach.com.
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Mineral deposits have formed. Clean Coffee Maker following directions
in Care and Cleaning section.
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Too little water. Need 15 oz. (444 mL) or more.
Coffee tastes bad.
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Too much water was added or too much or too little ground coffee was
added. Change ratio of water to coffee grounds or use less water with
coffee pods.
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Poor coffee quality and freshness.
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Poor water quality. Use filtered or bottled water.
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Soft water causes poor coffee extraction, which leads to poor tasting
coffee. Use filtered, spring, or bottled water.
Coffee sediment in cup.
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Try a coarser grind of coffee, or add a #1 paper cone coffee filter to
Removable Brew Basket. Make sure hinged Lid is closed on Removable
Brew Basket.
Water on counter under unit.
•
Overfilled Water Reservoir. Do not add more than 56 oz. (1.65 L) of water.
Some mugs/cups do not pour cleanly and can dribble water down side
of cup and onto counter.
Bubbles in Reservoir indicate high pressure. One of the following occurred.
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Lid opened during brew or after FIL H2O error. Don’t open Lid during
brewing and keep Lid closed for 1 minute after FIL H2O error.
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Needle clogged. Follow “Clogged Needle” instructions on page 10, or
visit hamiltonbeach.com.
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Brew Basket loaded with too much fine grind coffee. Use a lesser amount
of ground coffee. 3 tablespoons (15 g) is maximum amount of grounds
to brew.
Control Panel notifications.
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CLOSE LId: Coffee Maker Lid is not closed properly. Push Lid down to
lock into place.
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NEEDLE: Needle is clogged or Brew Basket is overloaded. Do not fill
Brew Basket above MAX fill line. Always remove Gray Removable
Needle Holder and follow “Clogged Needle” instructions on page 10, or
visit hamiltonbeach.com for video cleaning instructions.
•
FIL H2O: Not enough water. Add water to Single-Serve Water Reservoir
and press BREW NOW ( ) Button to clear Control Panel. Press BREW
NOW ( ) Button to restart brew cycle.
Coffee overflows from Brew Basket.
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Use Removable Brew Basket with Lid for ground coffee.
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Use less ground coffee. 3 tablespoons (15 g) is maximum amount of
grounds to brew.
•
When using whole bean coffee, a standard automatic drip coffee grind
will yield best results. Be careful not to overgrind, since very finely
ground coffee can cause overflow.
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Black Seal around Needle in Removable Needle Holder is missing.
Carefully place seal around needle and push until in place.
Coffee overflows from travel mug or regular mug.
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Empty mug after manually stopping brew cycle. Press BREW NOW
( ) Button to start a new brewing cycle.
Single-serve pod bursts.
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There is variability in single-serve pod manufacturing process which
causes some types of single-serve pods to be weaker at seams so foil
seal fails. Try a different brand.
•
If you are using softened water or live in an area where your tap water
is naturally soft, this can cause single serve pod issues and filter basket
overflows. Use filtered, spring, or bottled water.
