TROUBLESHOOTING
11
Problem
Possible cause Solution
The air fryer
does not work
The appliance is not
plugged in.
Put the mains plug in an earthed wall socket.
You have not set the timer.
Set the timer to the required preparation time and press
start.
The food fried within
the air fryer is not
fully cooked.
There is too much food
in the basket.
Put smaller batches of food in the basket.
Smaller batches are fried more evenly.
The set temperature is
too low.
Increase the temperature to the required
temperature setting (see section ‘settings’ in
chapter ‘Using the appliance’).
The preparation time is
too short.
Increase the timer to the required preparation time (see
section ‘Settings’ in chapter’ Using the appliance’).
The food is
fried unevenly in
the air fryer.
Certain types of
food need to be
shaken halfway through
the preparation time.
Foods that lie on top of or across each other
(e.g. fries) need to be shaken halfway through the
preparation time. See section ‘Settings’ in chapter
‘Using the appliance’.
Fried snacks are
not crispy when
they come out of
the air fryer.
You used a type of
food meant to be
prepared in a traditional
deep fryer.
Use food designed to be cooked in an oven or
lightly brush some oil onto the snacks for a crispier
result.
I cannot slide the
pan into the
appliance properly.
There are too many
ingredients in the
basket.
Do not fill the basket beyond the MAX indication.
The basket is not placed
in the appliance correctly.
Make sure the basket is lined up with the guides
on appliance to ensure it is sitting correctly.
White smoke
comes out of the
appliance.
You are preparing
greasy ingredients.
When you fry greasy foods in the air fryer, a
large amount of oil will leak into the basket. The oil
produces white smoke and the basket may heat up
more than usual. This does not affect the appliance
or the end result.
The basket still contains
grease residues from
previous use.
White smoke is caused by grease heating up
in the basket, make sure you clean the basket
properly after each use.
Fresh fries are fried
unevenly in the air
fryer.
You did not use the right
potato type.
You did not rinse the
potato sticks properly
before you fried them.
Rinse the potato sticks properly and pat dry with a paper
towel to remove starch from the outside of the sticks.
Fresh fries are not
crispy when they
come out of the air
fryer.
The crispiness of the
fries depends on the
amount of oil and water
in the fries.
Make sure you dry the potato sticks properly with
a paper towel to remove all extra moisture.
Cut the potato sticks smaller for a crispier result.
Brush lightly with a little oil for a crispier result.
Use fresh potatoes and pat dry with a paper towel
to make sure they stay firm during frying.
