10
Troubleshooting –
Single-Serve Side
Coffee maker will not brew/coffee not dispensing.
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The piercing needle may be clogged. Always remove the gray
removable needle holder. Clean piercing needle in the lid of the
coffee maker as shown on page 9.
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Mineral deposits have formed. Clean coffee maker following the
directions in the Care and Cleaning section.
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Too little water. Need 6 oz. (177 ml) or more.
Coffee tastes bad.
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Too much water was added or too much or too little ground coffee
was added. Change the amount of water to coffee grounds or use
less water with the coffee packs.
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Poor coffee quality and freshness.
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Poor water quality (use filtered or bottled water).
Coffee sediment in cup.
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Try a more coarsely ground coffee or add a #1 paper cone coffee
filter to single-serve brew basket. Make sure the hinged lid is
closed on the removable single-serve brew basket.
Water on counter under unit.
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Overfilled water reservoir. Do not add more than 14 ounces
(414 ml) of water. Some mugs/cups do not pour cleanly and can
dribble water down the side of the cup and onto the counter.
Control Panel Notifcations:
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CLEAN: Coffee maker needs to be cleaned. See page 9.
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CLOSE LID: Coffee maker lid is not closed properly. Push lid down to
lock into place.
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CLEAN: Coffee maker needs to be cleaned. See page 9.
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NEEDLE: Needle is clogged. Always remove the gray removable
needle holder and follow “Clogged Needle” on page 9.
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H2O FIL: Not enough water. Add water to water reservoir.
Coffee overflows from brew basket.
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Use removable brew basket with lid for ground coffee.
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Use a lesser amount of ground coffee. 3 tablespoons (44 ml) is the
maximum amount of grounds to brew.
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When using whole bean coffee, a standard automatic drip coffee
grind will yield best results. Be careful not to overgrind, since very
finely ground coffee can cause overflow.
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Black seal around the needle in the removable needle holder is
missing. Carefully place seal around needle and push until in place.
Coffee overflows from travel mug or regular mug.
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To prevent coffee overflowing from a mug/travel mug, use the
same mug/travel mug to brew into that was used to fill the water
reservoir. Do not add more than 14 ounces (414 ml) of water.
There may also be additional water in the system that is causing
the overflow. Remove brew basket or single-serve pack holder.
Press and hold the BREW NOW I/ button to remove any remaining
water.
Water remaining in reservoir.
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Added too much or too little water. Place cup or travel mug on drip
tray. Remove single-serve pack and replace brew basket. Repeat
brewing cycle. Press and hold the BREW NOW I/ button to remove
any remaining water.
Coffee single-serve pack bursts.
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There is variability in the single-serve pack manufacturing process
which causes some types of single-serve packs to be weaker at the
seams so the foil seal fails. Try a different brand.
Auto-start feature does not work with Single-Serve side.
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Auto-start feature is not designed to work with Single-Serve side.
Program mode is for Carafe side only.