Hama 62759, Operating Instruction

Page: 8 / 12

7
Safety instructions:
• Keep the device away from liquids, e.g. water.
• Do not use the device in damp environments.
• There are no serviceable components in the device.
• Only authorised qualified staff may carry out repairs
on it.
Product information:
Please contact your dealer or Hama Product Consul-
ting if you have any problems with the device, or it is
defective.
Internet / World Wide Web:
Product support, new drivers or information can be
found at www.hama.com
Support hotline – Hama Product Consulting:
Tel. +49 (0) 9091 502 115
Fax. +49 (0) 9091 / 502-272
E-mail: produktberatung@hama.de
Instructions for Troubleshooting
Please note that we test our products carefully for faults
and incompatibilities before releasing them. However,
due to the variety of possible hardware configurations,
it is impossible to test all of them.
If one of the following problems occurs, try to solve it
as described in the solutions before contacting Hama
Product Consulting.
Question:
After driver and software installation, the Presto! PVR
software issues the following error message: “The
device is not ready. Please check whether your device
is connected correctly.”
Answer:
Ensure that the DVB-T USB stick is connected to your
computer or laptop properly and is recognised by your
system correctly. The problem may also have been
caused by incorrectly installing the driver. Check the
installation instructions in this manual once more.
Question:
Not all available DVB-T channels are found.
Answer:
Some channels may be encrypted or require a special
MHP-capable device. The Hama DVB-T stick can only
show non-encrypted channels. In addition, it cannot
be used to receive MHP channels. If you are sure that
not all available channels were found, try to change
the location of the antenna until the problem is solved.
Alternatively, you may need to use a DVB-T antenna
with an integrated amplifier or, depending on location, a
roof antenna.
Question:
Can the DVB-T stick be operated with other software?
Answer:
Partially. BDA drivers are included with the DVB-T stick,
which should also function with appropriate software
from third manufacturers (for example, Media Center,
CyberLink PowerCinema or Media Portal, etc.). Note
that we offer no support for third-party software.
Question:
On Windows Vista 64 bit edition, the Presto! PVR
software issues an error message stating that “The
device is not ready. Please check whether your device
is connected correctly.” .
Answer:
This error is caused by Microsoft sound card drivers.
You can correct this error by installing the latest driver
from the supplier of your sound card or sound chip.