21
GB
8.6 Causes of errors and error rectification
The following table can be used to localise and rectify minor errors with the device:
Error
Possible cause
Solution
Gener
al
information
Display is blank
Device is switched off
Switch on the device.
Power supply adapter not
connected correctly
Ensure that the power supply
adapter is plugged in and
connected to the device.
No mains power
Check your fuse box.
Device is faulty
Inform our customer service
department.
Gener
al
information
Device turns off
By static electricity, such as
occur during normal daily use
(carpet, wool sweater), it may
happen that the device will
go into Standby Mode.
In case that the device shouldn´t react
on any commands or show a black
screen, reset the device by pressing the
POWER button on the remote control
or on the backpanel of the device.
DPF
No image appears
No storage medium is
inserted
Insert a storage medium.
The storage medium does
not contain data
Check your storage medium.
No Sound
The device is set to “Mute”
Increase the volume of the
device
Video/music does not
play
No storage medium is
inserted
Insert a storage medium.
The storage medium does
not contain any files
Check your storage medium
Music does not play
Incorrect format
Convert the music file to mp3
format
Videos do not play, or
playback is not smooth Incorrect format
Convert the video to a different
format
NOTE
•
Contact our customer service department if the problem remains after taking the steps
detailed above.
