4
TROUBLESHOOTING
The green LED does not turn on and
the device is reported as disconnected
on the internet platform
If the green LED is not lit, then the
device may be unable to be connected
to the Internet Platform.
•
Check your internet connection. If
you don
’
t seem to be able to access
the internet through the Wi
-
Fi router
then contact your Internet Service
Provider (ISP).
•
Check that the server is accessible at
https://hamsystems.eu or open the
smartphone app. If you are unable to
access the server, try again after 5
minutes.
•
Try to reset the device by using the
reset button and wait a few seconds.
Repeat a few times.
•
Check that the device is connected to
your Wi
-
Fi router. A way this can be
achieved is by accessing the router
’
s
configuration page. If none of the
above suggestions worked, then
repeat the steps 2
-
5 of the setup
instructions.
The temperature measurement is way
off
•
Check that you have connected the
PT
-
100 probe correctly and that
there is a good connection between
the wires and the terminals
•
Check that the PT
-
100 probe is not
damaged or cut.
•
Check that your device is connected
and the connected status LED is fully
lit.
No dry contact reading
•
Check your dry contact connections.
•
Check that the wires used are not cut
at any point.
•
Check that your device is connected
and the connected status LED is fully
lit
•
You may need to cycle the dry con-
tact once for it to appear on the app/
website
More in
-
depth documentation, help, declarations of conformity, instructions for the
Internet platform, Terms and Conditions, Privacy policy and more are available at
https://hamsystems.eu