TROUBLESHOOTING
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
For more information, troubleshooting tips, and videos, visit
support.haloneuro.com
.
If you are still experiencing problems, contact Halo Neuroscience Support. Contact information can be found at
support.haloneuro.com
.
Problem
What to Do
Halo Sport will not turn on
●
Power on the headset (See Page
5
)
●
Charge the battery
Halo Sport does not
connect with Bluetooth
Device
●
Disconnect Halo Sport (See Page
17
)
●
On your Bluetooth Device
○
Turn the Bluetooth feature off then on
○
Delete your Halo Sport headset from the Bluetooth list on your
device. Try again.
●
Close out the Halo Sport App and reopen
●
Move your Bluetooth device closer to Halo Sport and away from any
interference or obstructions
●
Turn your Bluetooth device on and off
●
Visit support.haloneuro.com for support videos
●
Perform a hard reset on Halo Sport (See ‘Halo Sport unresponsive’ below)
●
Pair a different Bluetooth device (See Page
17
)
Poor contact
●
Make sure you have the correct number of Primers installed for the chosen
Neuropriming session
●
Re-wet the Primers (See Page
19
)
●
Make sure you place Halo directly on the center of your head (See Page
9
)
●
Push down on the top of the headset while combing the Primers back and
forth slightly
●
If you have used your Primers many times, recharge them
●
Visit support.haloneuro.com for troubleshooting videos.
No audio
●
Make sure the audio cable is plugged in correctly
●
Increase the volume on your device
●
Verify device is not trying to play audio through another headset
●
Use a different device
Poor sound quality
●
Make sure the audio cable is plugged in correctly
●
Use a different music source
Battery won’t charge
●
Make sure both ends of the USB cable are correctly inserted
●
If your Halo Sport has been exposed to high or low temperatures, let the
Halo Sport return to room temperature and try to charge again
Halo Sport unresponsive
●
Perform a hard reset
●
Press and hold the power button for 20 seconds. During this time, the
indicator light will fade away and start blinking once per second. Keep
holding until the light turns off again. When it turns off, release the button.
Wait 10 seconds, and press the power button once to turn back on.
26
Halo Neuroscience | 735 Market St, 4th floor, San Francisco, CA 94103 | [email protected]
