HALO Innovations, Inc.
111 Cheshire Lane
Suite 100
Minnetonka, MN 55305
1-888-999-HALO
© 2018 Halo Innovations, Inc. All rights reserved.
“HALO,” the HALO logo, “Bassinest” and HALO Bassinest logo design are trademarks or registered trademarks of Halo Innovations, Inc.
in the U.S. and other countries. HALO products comply with all applicable government safety regulations and conform to the safety
requirements of ASTM F2194. Patents pending. Made in China.
FOR QUESTIONS OR OTHER SERVICE ISSUES: Please contact HALO. Our friendly, specially
trained support team will be happy to assist you.
UNITED STATES
1-888-999-HALO (4256)
Email: [email protected]
CUSTOMER SERVICE
HALO Innovations, Inc. warrants to the original purchaser the HALO Hospital Bassinet, Model 3567, to be free from defects in material and
workmanship for a period of one (1) year after date of delivery. HALO’s obligation under this warranty is expressly limited to supplying
replacement parts and labor for, or replacing, at its option, any product which is, in the sole discretion of HALO, found to be defective. If
requested by HALO, products or parts for which a warranty claim is made shall be returned prepaid to the factory. Any improper use or any
alteration or repair by others in such manner as in HALO’s judgment affects the product materially and adversely shall void this warranty.
Any repair of HALO products using parts not provided or authorized by HALO shall void this warranty. No employee or representative of
HALO is authorized to change this warranty in any way.
Warranty exclusion and damage limitations
The express warranty set forth herein is the only warranty applicable to the product. Any and all other warranties, whether express or implied,
including any implied warranty of merchantability or fitness for a particular purpose are expressly excluded by HALO. In no event shall HALO
be liable for incidental or consequential damages.
To obtain parts and service
Simply call HALO Customer Service at 888-999-HALO(4256).
Return authorization
Product cannot be returned without prior approval from the HALO Customer Service Department. An authorization number will be provided
which must be printed on the returned product. HALO reserves the right to charge shipping and restocking fees on returned product. Special,
modified, or discontinued products are not subject to return.
Damaged product
ICC Regulations require that claims for damaged product must be made within fifteen (15) days of receipt of the product. Do not accept
damaged shipments unless such damage is noted on the delivery receipt at the time of receipt. Upon prompt notification, HALO will file a
freight claim with the appropriate carrier for damages incurred. Claims will be limited in amount to the actual replacement cost. In the event
that this information is not received by HALO within the fifteen (15) day period following the delivery of the product, or the damage was
not noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full within
thirty (30) days of receipt. Claims for any incomplete shipments must be made within thirty (30) days of invoice.
WARRANTY
