Trouble shooting
39
If you can’t find an answer to your problem in the chart below, or if the problem
cannot be fixed, you will need technical help. Contact your Authorized Service Center
or Customer Care.
Problem
Possible causes
What to do
Cooktop
Some burners will
not light.
Flames do not burn
all
around
the
burner cap.
Burner parts or igniters may be
wet, dirty, or misaligned.
Check that the burner parts are
clean,
dry,
and
correctly
assembled. Check that the igniters
are clean and dry. See ‘Care and
cleaning’ for instructions.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
not
positioned
properly.
Cooktop is being operated with
the wrong type of gas. Regulator
is not installed, is faulty, or is set
for the wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire.
Remove
and
carefully
re-install burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check
installation,
replace
regulator, or set regulator for
proper gas.
Sparking
but
no
flame ignition.
Gas shut-off valve is in the
‘OFF’ position.
Turn shut-off valve to the ‘ON’
position.
Igniters
spark
continuously
after
flame ignition.
Power
supply
polarity
is
reversed. Igniters are wet or
dirty.
Have polarity corrected. Dry or
clean igniters.
Burner flame goes
out at low setting.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
Contact gas company. Remove
obstruction.
The flames have
suddenly gone out.
A
draft
or
a
spill
has
extinguished the flame.
No action required. The burner will
detect
this
and
automatically
relight. However,
if there has been a large spill, we
recommend turning the burners off
and cleaning the burners and sump
area. See
‘Care and cleaning’ for instrucions.
There is a power
failure
–
can I still
use
the
cooktop
burners?
Power outage in your area.
The cooktop burners can still be
used. To light them:
1.Holding a lighted match to the
flame spreader, push in on the
control
knob
and
turn
counterclockwise to LITE.
2.When the flame is burning all the
way around the burner, you may
adjust the heat.
Important!
If the flame is blown out during a
power failure, turn the knob
immediately to OFF, as the burner
will not automatically relight and
gas may escape.