UHBX Wall Plates
9
8.0 Troubleshooting
If you are experiencing problems getting the extender to work properly,
please use the following troubleshooting suggestions.
Make sure that all of the connections on both the sender and the
receiver are solid. Loose connections are often the cause of issues.
Try resetting the system by unplugging the power supply connected to
the PSE side, and after 5 seconds, plugging it back in.
Check the state of the LED’s on the front of both the sender and the
receiver. Refer to section 7.1 to interpret the status being indicated.
Make sure the cable length does not exceed the capability of the remote
Receiver. UH-1BT can go a max distance of 70m (229 ft), UH-1BTX
is capable of 100 meters (330 ft), and the UHBX-R-PSE has a mode
switch for 100 meter or 150 meter. (see Receiver User Manual).
Make sure the display is compatible with the video source by
connecting them directly.
Make sure that you are using good quality UTP or STP cables
particularly if the cable distance is approaching the max specifications.
Never use low-skew cable for digital video extension (low skew cables
are suited for analog video extension, but do not work well for digital
video). We recommend 23 Gauge Cat6 cable and if the length is close
to the specified maximum distance, augmented Cat6 is recommended.
The extender requires that the source DDC signals of its HDMI output
operate at100 KHz or less and support clock-stretching. The vast
majority of sources meet these requirements. But if you determine that
a particular source does not (by substituting a video pattern generator,
or a different source), a Hall Research model EMX-HD-AUD is
recommended to resolve source incompatibility issues.
If you still are not able to get the system working properly, contact Hall
Research support (preferably via email or the form on support page of
www.hallresearch .com) with a detailed description of the issue and the
troubleshooting steps you have taken.
Do not open or try to repair the unit yourself as this will void your warranty.
To return the extender for repair, you must contact HR Support at 714-641-
6607 or via email or web. To ship the unit back for repair, make sure to
obtain a Return Material Authorization (RMA) number.
