Service Support System
CPN10XHJ
Page 1 of 7
This document provide two levels of support; customer advice provides information that meant to be shared with the customer
explaining possible operation issues that may be creating problems. Service assistance provides solutions for the technician servicing
the product in the home. Also included are applicable primary and secondary parts recommendations. The primary part listed is
expected to be the solution in 80% of the repairs with that symptom. The idea of the document is to provide the technicians with
repair advice that can be used to improve the first time fix ratio as well as reduce “shotgun” troubleshooting.
Model #
CPN10XHJ
Modified Date
8/8/2012
Symptom
Customer advice
Repair Guidance
Primary
Part
Description
Primary
Part #
Secondary
Part
Description
Secon
dary
Part #
Musty Smell
Verify the Exhaust kit is not
obstructed.
Verify the water tank is not full.
If mold or sediment is found in
the water tray it is best to
clean the tray completely.
1. Inspect the drain tube
and pan assembly for
signs of standing water
or mold.
2. Inspect the evaporator
and blower fan motors
and fan blades looking
signs of wear or
overheating.
3. Inspect the evaporator
coils for mold
Pan base
AC-
0250-29
N/A
N/A
