Problem
Possible causes
What to do
Is the machine level?
Has the laundry been place
unevenly in the machine?
Are there any foreign
objects inside the bowl?
Redistribute the load
evenly. Close the top lid.
Level the machine.
Remove the foreign object.
Trouble shooting
The machine does not
drain or drains slowly.
The display shows E1.
Is the drain hose blocked?
Remove the blockage
．
Open and close the top
lid once.
The machine stops running.
The display shows E2.
The top lid is not closed.
Close the top lid.
The machine does not
spin. The display shows
E3.
Has the laundry been
place unevenly in the
machine?
Is the machine level?
Redistribute the load
evenly,close the top lid.
Level the machine. The
machine will start 10
seconds after being leveled
correctly.
The display will show E4
within 30 minutes.
Is the water tap opened, or
has the water supply been
interupted?
Is the water inlet valve
blocked?
Is the water pressure too
low?
Open the water tap. Push
the Start/Pause button once.
Clean the water inlet valve
then push the Start/Pause
button once.
Push the Start/Pause
button once.
The display shows E6.
The water level sensor
has failed.
Please contact the after-sales
service department.
The display shows E8.
Lid lock fails to lock?
Switch off the power,
switch on again.
The machine
does not
work.
Will not
wash
Will not
spin
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level
reached preset position?
Wait for the power supply
to be restored.
Insert the power plug
tightly.
Wait for water to fill to the
preset level.
Is the power plug inserted
tightly?
Is the top lid closed ?
Is the laundry distributed
unevenly in the machine?
Insert the power plug
tightly.
Close the top lid.
Redistribute the laundry.
There are abnormal
sounds inside the
machine
The water tap leaks
Is the water inlet hose
loose?
Fasten the inlet hose.
If there is a fault or the machine does not operate correctly, remove the power plug before checking the
machine. Using diagnostic list below, please check the machine requires repair. If a repair is required,
please contact our Customer Care Team, do not try to fix it yourself.
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