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The display shows E4.
The display shows FA.
Is the water tap closed or
has the water supply been
interrupted?
Is the water inlet valve
blocked?
Is the water pressure too
low?
The water level sensor has
failed.
The machine
does not work.
Not
washing
Not
spinning
There are abnormal
sounds inside the machine.
Is the machine level?
Has the laundry been placed
unevenly in the machine?
Are there any foreign objects
inside the bowl?
Level the machine.
Spread the load evenly.
Remove the foreign objects.
Is the power plug inserted
tightly?
Is the top lid closed?
Is the laundry distributed
unevenly in the machine?
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level reached
preset position?
Wait for the power supply
to be restored.
Insert the power plug tightly
.
Wait for the water to fill to
the preset level
Troubleshooting
If there is a fault or the machine doesn’t operate correctly, kindly refer to the diagnostic list
below first. It is recommended to read the list below before reach to our customer care
team.Please contact our customer care team if a repair is needed. Please do not attempt
to fix the machine by yourself.
The machine does not drain
or drain slowly.The display
shows E1.
The machine stops running
The display shows E2.
The machine does not spin
The display shows E3.
Has the laundry been placed
unevenly in the machine?
Is the machine level?
Is the drain hose blocked?
The top lid is not closed.
Problem
Possible causes
What to do
Please contact Customer
Care.
Remove the blockage.Press
Start/Pause button once more.
Close the top lid.Press the
Start/Pause button once more.
Spread the load evenly.
Press the Start/Pause button
once more.
Level the machine.
Turn on the water tap. Press
Start/Pause button once more.
Clean the water inlet valve
then press the Start/Pause
button once more.
Use after the water pressure
is normal.
Insert the power plug tightly
.
Close the top lid
.
Press the
Spread the load evenly.
Start/Pause button once more.
Close the top lid.Press the
Start/Pause button once more.