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Troubleshooting
Troubleshooting
Troubleshooting without display code
Problem
Cause
Solution
Washing machine
Power failure.
Check power supply.
fails to operate.
Machine has not been switched on. Switch the machine on.
Door is not properly closed.
Close the door properly.
Programme is not yet started.
Press “Start/Pause“ button.
Washing machine
No chosen programme.
Set programme and start it.
will not be filled
Water tap is closed. Turn
with water.
on water tap.
Inlet hose is kniked.
Check inlet hose.
Inlet hose filter is blocked.
Unblock inlet hose filter.
Water pressure is less than
Check water pressure.
0,03
MPa.
Water supply failure.
Ensure the water supply.
Door is not properly closed.
Close door
properly.
Machine is draining
Height of drain hose is
Make sure that drain hose
while being filled
below 80 cm.
is properly installed.
Drain hose end could
reach into water.
In case of power failure
The current programme and its setting will be saved. When
power supply is restored operation will be resumed. To can-
cel it, touch “Start/Pause“ and then “Power“ for about 3 sec.
If a power failure cuts an operating wash programme door
opening is mechanically blocked. To get out any laundry water
level should not be seen in the glassy porthole of the door. -
Danger of burns! Water level has to be lowered as described
in “Pump filter“. Not till then pull lever beneath service flap
until door is unlocked by a gentle click. Afterwards refix all
parts.
Drainage failure
Drain hose is blocked.
Unblock drain hose.
Drain hose end is higher than
Make sure that drain hose
100 cm above floor level.
is properly installed.
Pump filter is blocked.
Clean pump filter.
Strong vibration
Not all transportation bolts
Remove all transportation
while spinning
have been removed.
bolts.
Washing machine is located
Make sure that washing
on an uneven surface or is
machine is on an even sur-
not levelled.
face and levelled.
Machine load is not correct..
Adapt amount of laundry.
Operation stops
Water or electric failure.
Check power
before completing
and water supply.
wash cycle
Operation stops
Appliance displays error code.
Consider error code.
for a period of time
Problem due to load pattern.
Programme performs
If it seems appropriate
soaking cycle?
cancel operation.
Excessive foam
Detergent is not a appropriate. Check detergent
floats drum and/or
recommendations.
detergent drawer
Excessive use of detergent.
Reduce amount of detergent
Automatic adjustment Washing programme
This is normal and doesn‘t
of washing time
duration will be adjusted.
affect functionality.
Spinning fails
Unbalance of laundry.
Check machine load and
laundry and run a spinning
programme
again.
Problem Cause
Solution
General information and tips:
If too much foam is inspected during spin cycle, motor stops and drain pump will be
activated for 90 seconds. If that elimination of foam fails up to 3 times, programme
ends without spinning.
lever
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